Oscar & Bentleys Reviews Summary

Staff and Service

Pros:

• "Staff are lovely."
• "Staff were so helpful and nice."
• "Willing to do what they can to make things easier for you (such as turning off background music for an autistic child with sensory difficulties)."
• "Staff were very helpful when dealing with other intolerances some members of our group had."
• "The staff are super friendly."
• "Dog friendly and staff helpful and polite."
• "Service was friendly and fast."

Cons:

• "Service was extremely poor and the staff lacked any form of charisma or personality."
• "He was neglectful and seemed new and quite oblivious."
• "Very unfriendly service to the extent that we thought we were disrupting their afternoon and actually couldn't wait to leave."
• "Service was friendly but slow and amateurish."
• "Service was friendly enough but painfully slow."
• "Unfortunately it took forever to get our food and it was all over cooked."
• "Every thing took forever to be served including the drinks which were just cans of beer."

Food Quality

Pros:

• "The Cajun Cauliflower is superb!"
• "Especially great for people with celiac or gluten intolerances."
• "A great children's menu (our two devoured their food) and delicious food for us as well."
• "The whole menu is gluten free!"
• "Food was gorgeous, especially Katsu curry!"
• "The food and service was great with reasonable prices."
• "The burgers were the best we've ever had and all gluten free too."

Cons:

• "Advertised a vegan menu but didn't have one."
• "The 'risotto' was sickly sweet and the 'fish and chips' was unbelievably bland and without any sign of seasoning."
• "Both were ok, steak kinda tough, burger kinda dry."
• "The calamari was only just passable."
• "The steak sandwich was just a thin piece of bread with an overpriced and uninspired chunk of poorly seasoned meat."
• "The halloumi was like chewing gum, the tempura prawns were hard as rocks…"
• "Ordered the Cajun burger which appeared to be under marinated not much taste of Cajun unfortunately very plain."

Ambiance and Decor

Pros:

• "A fabulously cosy place, great for a date or for taking friends."
• "A lovely atmosphere too and perfect seating."
• "It was beautifully decorated for the festive season."
• "Ground floor seating may not look large but have other rooms on upper floors that are decorated lovely."
• "Cozy little bistro tucked away in the heart of the city."
• "Gorgeous atmosphere, delicious food."
• "Pretty, tasteful, cosy surroundings."

Cons:

• "Dined here yesterday, food amazing but my friend and I will not eat here again in winter as far too cold and ended up wearing our coats."
• "Atmosphere was like eating your not very nice food in a morgue."
• "The food was very oily and overall careless in plating and presentation."
• "Like most restaurants served frozen chips, would have scored 110 out of 100 if they had been fresh cooked."
• "The kids pasta was a bit weird as they had added curry powder to it which most kids don’t like."
• "Extremely expensive for the quality."
• "I wouldn't go again unless a complete new menu is presented."

Special Diets and Allergies

Pros:

• "This restaurant is proof positive that you can eat well while avoiding gluten."
• "A top restaurant in Canterbury! Being gluten free is just the cherry on top."
• "Nice selection of gluten free food."
• "Really delicious food… not only very safe for celiacs but enjoyable to everyone."
• "The food is 100% GF and is amazing."
• "Everything gluten free, plenty of vegetarian/vegan options and all very tasty."
• "Gluten free heaven... You have no idea how it felt to be able to eat anything on the menu."

Cons:

• "Service started OK with drinks order... but no one came to take our order!"
• "Prices a bit higher than usual but therefore local and well made stuff!"
• "Though, as usual, alcohol was expensive."
• "Accommodation is a little small so you may need to book in advance."
• "And the prices aren't too bad either especially as they are catering for gluten free and other intolerances."
• "WE PAID 75£...not worth it, not even a little bit."
• "Some staff allowed their personal feelings and emotions get in the way of their service. Rather unprofessional."