Martyn Gerrard Crouch End Estate Agents Reviews Summary

Customer Service

Pros:

• "Wonderful and efficient service from the day of placing an offer to being accepted."
• "Treon has been brilliant in updating us, giving us clear information and from the beginning has been really helpful and professional, and always very quick to respond."
• "James has always been at the end of a phone in case of need and has been unfailingly kind and helpful in what was often a stressful situation."
• "Arzu at Martyn Gerrard Crouch End is an example of how all estate agents should be, friendly, knowledgeable and placing customer service at the forefront of every transaction."
• "Jessica helped us secure a one-bed flat in London. She was incredibly helpful, honest, and quick to respond throughout the whole process."
• "James Maynard provided us with a thoroughly professional and at the same time friendly service."
• "The Crouch End team display an exemplary degree of professionalism, tenacity and (in my case) patience."

Cons:

• "Unprofessional, Uninterested, Untrustworthy."
• "Martyn Gerrard was obstructive unhelpful and extraordinarily petty."
• "Very unprofessional!! Would not recommend."
• "Besides the extra fees, the shoddy response time and the consistently poor attitude; the company refused to give back my deposit."
• "The worst 'service' I have ever experienced. Horrible greedy bullies!"
• "Martyn Gerard are absolutely the worst estate agents I have ever had the misfortune of dealing with."
• "Had to chase them up for viewings, chase them to make an offer, call multiple times to move forward, wait for days…. Only to follow up again, and find out that they were going with someone else and the agency had “forgotten” to let us know."

Professionalism

Pros:

• "Treon was brilliant in helping to negotiate the place I was after."
• "James Maynard was very good at keeping me up to date and getting things done."
• "It was a pleasure dealing Can. He was accommodating by handling multiple viewing requests."
• "Anthony Spittle worked tirelessly to find tenants for my two newly renovated flats."
• "Antonio was my main point of contact and he was brilliant to deal with; professional, understanding and respectful."
• "James Maynard managed the process for us and was excellent throughout, handling all communication between us and our buyers with professionalism and good humour."
• "James was always easily contactable and reliable - he made sure to keep us in the loop at every point."

Cons:

• "Tried to view some property's, spoke to a sales guy in this offer on 20/04/2022 the salesman never came back to me or send me any details of the flats."
• "He would call us and send aggressive emails pressing for an answer in our choice in renewing."
• "Now the property is off the market. I do not understand why make all these promises and lose a potential customer by not getting in touch with them."
• "I am still waiting for them to refund my deposit, despite having made it last Friday (it is now mid-day Wednesday)."
• "The salesman never came back to me or send me any details of the flats, I called again and again no one came back to me."
• "After a week of negotiating for a flat, I was told by Jessica that 1.) the landlord would not accept my proposed move-in date 2.) the landlord would not accept a break clause and 3.) that the flat would be furnished. All of the above was proven to be false."
• "The lettings manager, Anthony Spittle, was hostile rather than receptive."

Efficiency

Pros:

• "We recently found our dream property with Martyn Gerrard. Daniel Harris made our whole experience completely seamless and pain free."
• "We arrange a new contract to rent a beautiful apartment in Archway. Daniel Harris was our agent and helped us through from the viewing, through the referencing process, to the signature of the contract."
• "We first saw the property in late June so the process has been really quick!"
• "The referencing and legal issues were also dealt with speedily."
• "The whole process was seamless - the bidding process transparent and fair, good communication throughout, and when we needed access to the property they were very accommodating."
• "We recently purchased a property through Martyn Gerrard and Treon Johnson was fantastic throughout. He was always available to speak, kept us regularly updated and was instrumental in pushing the process along."
• "The after care since both offers were accepted was picked up by Dario, who has been exceptional, calm, patient and a very good listener."