David Key Property Reviews Summary

Customer Service

Pros:

• "Fantastic, reliable, honest, dependable."
• "Excellent customer service. Thank you to Anil for his real professionalism."
• "They are always available to contact and provide information on both the property and the renting process."
• "David Key Estates Agents and Andrew Seemungal especially have been a great help."
• "Anil was very helpful in accommodating to our budget and specifications."
• "Whenever I have had/have a query, Anil has always responded promptly."
• "Very happy with the level of service that Andrew provided."

Cons:

• "They denied us the amenities i.e WIFI written in the contract saying it as 'misunderstanding'."
• "Once the payments have been made you neglected me."
• "Please don’t trust this agency unreliable."
• "I called David Key Harrow many times to speak to the agent managing the property. I was laughed at."
• "Difficult to work with. Unfriendly."
• "They are not punctual, they gave us the keys late evening on the moving date."
• "When I rented a flat from them, I discovered a huge hole in the wall behind the wardrobe cupboard, and the agent refused to fix it for me."

Professionalism

Pros:

• "Andrew was extremely professional, knowledgable and kind."
• "I have to commend Naveed's professionalism, responsiveness and overall kindness."
• "I am really impressed with professional attitude from David Key."
• "David Key were great company to work with and were very professional."
• "I am a very satisfied customer who has received the best service I have ever seen from Ali the branch manager and the team."
• "Excellent service and professionalism from Mr. Andrew Seemungal."
• "Efficient Agency with a friendly way to communicate with tenants."

Cons:

• "I have not happy with david keys agency at all !!"
• "This is end of business with this unreliable agency !!"
• "All in all, David Key were the worst firm I have ever encountered. They were incompetent, bordering on neglectful."
• "Very unprofessional agents, they do not know what they are doing."
• "Absolutely disgusting treatment by David Key Estates."
• "Slight hiccups with tenancy agreement and receiving deposit & first month rent."
• "Difficult to work with. Unfriendly. I had to call the agency back, as had another agency on the phone. I called back a couple of minutes later only to be told that I am taking up their time."

Communication

Pros:

• "Would recommend."
• "Highly recommended!"
• "throughout the entire process he was easily reachable & communicated well throughout."
• "From viewing the flat to finishing the paperwork in under 24 hours - that's the kind of service you need in London."
• "Andrew was instantly available throughout to answer any questions and gave constant updates."
• "The team at David Key were a joy to work with from start to finish. They were prompt and supportive throughout."
• "Super quick response to all emails sent and a very quick process from start to finish."

Cons:

• "It seems like this issue is an 'office joke' to David Key. However, this issue has caused me significant distress."
• "I called David Key Harrow many times to speak to the agent managing the property. I was laughed at."
• "I asked to speak to the manager (many times) - the manager 'is not available' 'would call me back' 'I should write a letter'."
• "I was chasing you for nearly 3 months to bring some furniture and at the end you said it's Unfurnished."
• "Whatever you do, do not take up a property from them."
• "When we moved in we found that various items of furniture, such as sofas, chairs, and tables, had been dumped outside with no explanation given."
• "Absolutely disgusting treatment by David Key Estates."