Knight Frank Chelsea Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "He was helpful, practical and an important key to getting the deal done."
• "Toto was a delight to work with. She was always ahead of time at the meeting, understood our requirements, was accurate about each property we visited."
• "Sarah Barratt at the Chelsea office of Knight Frank... always on the end of the phone should the need arise."
• "Issy Foster was incredibly attentive, helpful and professional with finding and helping us buy our flat, nothing was too much trouble and she always got the job done plus was extremely polite."
• "Roly is professional, efficient, knowledgeable, patient and very helpful."
• "James was excellent at marketing our property and giving us advice."
• "I am truly impressed by his professionalism and responsiveness."

Cons:

• "When I said why did you book the viewing then if it’s not firstly what I am looking for and secondly if its under offer before I even called to book a viewing."
• "15mn before the viewing, he calls me to cancel the viewing because it turned up it was a sharing flat and was under offer from yesterday."
• "So unprofessional! Maybe communicate between each other and stop wasting people’s time."

Customer Service

Pros:

• "Laura was able to help me narrow down my search and provide me with the house that suited my requirements perfectly."
• "Issy Foster provided an amazing service throughout our journey to finding an amazing property."
• "I want to thank Ines for all of her hard work on letting my property - Ines was upmost professional, friendly and went out of her way to help me."
• "Issy was always so easy to get hold of and was infact very proactive during the entire process."
• "She took care of the customer like a friend, very friendly and very professional to solve the problems and make sure both sides of the customers understand the contracts."
• "The Knight Frank Chelsea team have helped made our move as stress-free as possible."
• "We enjoyed working with Sarah Rose very much! She was responsive, professional and helpful at every stage of the deal."

Cons:

• "Unfortunately I decided for another apartment..."

Market Knowledge

Pros:

• "She provided very helpful and impartial insights on the market situation, while dealing with landlord expectations."
• "He not only found me two really good options but was knowledgable, prompt and honest along the way."
• "He produced a great short list of properties to view taking into account all my requirements."
• "Lizzie is very personable and has great understanding of the market in the Chelsea area."
• "He also provides crucial information not only about the flat, but it's neighborhood and comparative sale history, which other agencies never do."

Cons:

• "After a painful experience dealing with a couple of really pushy agents in the area..."

Responsiveness

Pros:

• "Daniel... provided all information I needed and response to my enquiries quickly."
• "Issy Foster helped me with the purchase of my flat in February 2021. Issy was incredibly responsive and helpful."
• "Issy has responded to all of our requests in a timely manner."
• "Alex Furno confirmed my viewing appointment verbally and by e-mail."

Cons:

• "He answered that his colleague deals with this property more and that he wasn’t aware of it."