Dr Mobile Phone Repairs Reviews Summary

Quality of Service

Pros:

• "Highly recommend shop... My phone look like brand new ;)"
• "Always fix my phones here... With 3 month warranty I get and free glass protector."
• "Highly recommended!! I smashed my samsung screen, dr unlock fixed it within an hour of taking my phone into them."
• "Staff are friendly and service is quick."
• "Top quality part I never had issue with these guys."
• "Nice guy to deal with ;)"
• "First review I have ever left! And simply because it is well deserved!"

Cons:

• "WARNING...Forget any warranty they wont honour it be aware."
• "They’ve stolen my original Apple parts from my phone and replaced them with fakes from China."
• "The screen was rubbish and low quality as in less than two weeks later it was damages and the color was awful."
• "FAKE SCREENS! I needed my phone screen fixing several months ago. Don’t be fooled by the cheap prices!!"
• "Poor service very aggressive and won’t listen just turns around and ignore you."
• "Rubbish service and expensive prices."
• "Worst customer service I have ever received do NOT recommend!"

Repair Efficiency

Pros:

• "Had a problem of my phone not charging. He had a look and ordered the part. Phoned me next day at 11.45am to bring the phone in and told me it would take an hour to repair."
• "Fixed in 30 minutes and only £60"
• "I've had a few repairs done with these guys, 2 tablet screens and an iPhone 7 screen, and never had a problem with them since the repairs and they have always been fast and reasonably priced."
• "Visit this shop today and fix my phone in 20 minutes great result and very friendly staff."
• "Fixed my phone in 15 minutes and free glass protector."
• "Fixed my Samsung Galaxy note 3 charger port in only 20 minutes."
• "Fixed my iPhone 5s here only £29 and fixed in 30 minutes."

Cons:

• "It turned out that they did not even place an order for the screen!"
• "The other thing which really surprised me was that they asked me to leave my screen unlocking pin with them which I refused as my phone had a lot of personal information."
• "Every time I attempted to get my phone fixed by them, after a couple of months the same issue will occur again."
• "AVOID AT ALL COST. Very badly run business, believe all the negative reviews because they are true."
• "I took my iPhone XS in to repair my charging port they quoted me a different price to the one I was charged and they ended up breaking my phone even more."
• "They couldn't replace the screen and kept asking me to come later and later."
• "The first screen they fitted was faulty and the screen would just turn off completely when the battery was low."

Customer Service

Pros:

• "Great service and perfect customer service."
• "Really impressed with the service and helpful staff."
• "Thank you to Vaahid for great customer service. Friendly and polite (he offered me the best price) recommended."
• "Very happy to fix my phone here :)"
• "Really great service and repair! I was worried at first about not getting my iphone repaired at Apple however now no regrets!"
• "And fantastic customer service ;)"
• "Phone dropped & ran over by a car. I really thought it could not be saved however these guys worked their magic and saved me $$$ and fixed the phone like new."

Cons:

• "This man asks for your PIN number just so he can leave himself a good review on here whilst he has your phone."
• "The staff are unfriendly when i went back there."
• "Do not use this shop bunch of liers!"
• "Very bad company not trust worthy I gave them my phone to repair it and they logged into my google account without my permission."
• "AVOID! The owner is a lying thief and they change your original parts for fake ones."
• "When I took it back I was dealt with very poorly."
• "Absolute Joke, Got a new screen and charger port repair done to my Iphone Xs Max. 1 week later the screen went blank however the phone was still working."