White Hart Reviews Summary

Service

Pros:

• "Staff are working hard in difficult times but still deliver excellent service... Well done 👍"
• "The service was excellent the food first class could not complain they have some really good deals nightly."
• "The staff go out of their way to make sure things are right for you."
• "As usual, the food was fantastic, the service was first class, the young lad who looked after us was very polite making sure we had everything we needed."
• "Polite helpful staff and BARGAIN tasty steak as it is two for one grill night on a Monday."
• "The staff were attentive, cheerful and helpful. They were very helpful with one diner's complicated dietary needs."
• "Friendly helpful staff, all waitress staff still wore masks."

Cons:

• "The service was incredibly slow and although all the servers were polite and we understand its not their fault, it was clear no training or management was in place to ensure a smoothly run evening happened."
• "The service was terrible had to wait ages inbetween first and second course."
• "Waited for ages for our order to be taken and the restaurant was empty."
• "Waited 20 minutes for a drink, then came back with wrong one."
• "Very poor experience. Had to wait 45 mins for first course."
• "Waited 45 minutes for our food, then didn’t get all we ordered no one apologized."
• "We had to wait 30 minutes before any came to our table."

Food Quality

Pros:

• "The food was delicious, the main meal portion sizes were spot on and the dessert portions were very generous."
• "Yorkie puds and roasties and cabbage were lush."
• "The food is excellent and the bill never breaks the bank."
• "The food here is good value."
• "Everything was fresh and home made and the meat was delicious!"
• "The food was fresh, hot and very tasty. It was proper home cooked food and not frozen stuff."
• "Gorgeous meat, properly cooked in the sauce."

Cons:

• "The waiting staff looked fed up, and food was sub-standard."
• "Beef stew just tasted like off cuts of beef in the same gravy used for the turkey with done frozen vegetables."
• "The morrocan cus cus has never seen spices, was very bland."
• "Food then took over an hour to come and it wasn't that brilliant."
• "Poor food...my wife had prawn cocktail...served with bread and butter !!!@ got a seeded burger Bun..no butter !!!"
• "All meat was fatty. Mash was just warm. Veg was like mush, the gravy was water."
• "Went for Christmas meal. Turkey dinner had rock hard roast potatoes that were clearly from a bag."

Ambiance and Environment

Pros:

• "Such a warm, welcoming atmosphere when you step inside the door!"
• "The atmosphere is lovely too, not dreary like some pubs."
• "Brilliant cosy atmosphere with great service."
• "Great lunchtime atmosphere."
• "Atmosphere was very good as was the food, also great entertainment with a good quiz & bingo."
• "What a lovely pub cosy, friendly superb service."
• "The service is always amazing. Such a nice atmosphere."

Cons:

• "The room was cold it looked like the central heating wasn’t working."
• "To make the evening worse, a young group of men or rather boys, arrived and crammed themselves on a small table of 4 next to us."
• "The whole place needs upgrading."
• "The pub in general is looking grubby torn curtains etc external appearance needs mega overhaul dead plants peeling paintwork and rubbish litter around."
• "The atmosphere is cold not very warm environment at all."
• "No air conditioning in lounge so red hot in summer."
• "I was a lone diner placed next to the bar with a bunch of football supporters watching a world cup game right next to me. It was not a relaxing environment."

Management and Staff

Pros:

• "The actual pub itself is lovely and I cannot fault the staff, they were really lovely and the service was fantastic."
• "The new managers are extremely friendly and welcoming. The bar area has been cleaned up and decorated and it is really inviting."
• "They have new managers, Arron and Frances, been in tonight, and it is much cleaner already and they have big plans."
• "New manager Luke is currently in place and the place is transformed, especially for Sunday lunch."
• "The manager and his staff for catering for my mum's 80th Birthday party went above and beyond to make it very special for her."
• "A MASSIVE thankyou to ALL the staff at The White Heart for your hard work."
• "The staff dealt with a grumpy customer professionally, courteously and calmly. Well done all."

Cons:

• "The staff all seem to be young and are not very well trained."
• "However after an upset over a wrong meal being ordered and no alternative being offered, as apparently it was our fault!! And to be fair not sure who's fault it was. The management approached our group in a very unfriendly and aggressive manner."
• "Rude staff, rude manageress wouldn't recommend to anyone."
• "We asked to see the manager and she appeared as we left, giving no explanation or apology."
• "Staff seem to be unorganized with being directed by each other."
• "Waitresses, bartenders constantly on their phones instead of tending to tables."
• "Manger was unsympathetic and rude."

Value for Money

Pros:

• "The food is good and a fair price."
• "Kids eat for £1.00 in holidays adults chose from two meals for £10.00 and the 3rd adult was only charged £5.00 from same menu that was a really nice touch."
• "Food prices were really good and great value."
• "This place has the most reasonable priced wine list I've seen for a while."
• "We like this pub. They serve really quite nice meals and we enjoy a ride out for a decent meal every now and then."
• "The Sunday dinner was fantastic the meat just melted in your mouth everything was 👌😋😋bloody lovely."
• "The food was very high standard and we will be making it a regular Saturday outing."

Cons:

• "We came away feeling we had been ripped off!"
• "Was such a waste of money we will never return again was disgusting."
• "Very disappointing, poor quality food akin to something you would find in a low end soup kitchen."
• "Had meat and potato pie didn’t find much meat disappointed ☹️ I will never eat there again."
• "Very poor experience. Had to wait 45 mins for first course."
• "Meals were poor quality and small portions."
• "Food wasn't as advertised."