McDonald's Reviews Summary

Service

Pros:

• "Very fast drive thru service here even though very busy. Order at 2 points on entry just quote your app reference."
• "Drive through is the best of any of the big 3. They are friendly, quick and efficient and you are dispatched without fuss even in the longest of queues."
• "Friendly helpful staff, never seem to get an order wrong."
• "The ladies are great and make you feel your just not a customer but a friend."
• "Very friendly staff. Whilst in there the staff were so polite."
• "Staff were pleasant and keen to help customers they were serving."
• "Been a while since I last had food at McDonald's. However, I'm impressed how they have improved their customer service."

Cons:

• "Staff move about like slow moving icebergs."
• "The service only seems to get worse since the removal of the tills as staff can now hide in the back."
• "Literally every single time we order from here through ubereats or just eat, the order is delivered wrong."
• "Do not order from here they forget straws sauces and serviettes every single time."
• "The staffs attitude was less than helpful & abrupt."
• "Absolutely disgusting behaviour, waited to order and nobody spoke."
• "Staff don't seem able to cope or understand fully how it works and it's causing chaos."

Food Quality

Pros:

• "Consistently good value and I wholeheartedly recommend it."
• "Food was excellent as usual but for some reason when you order selects they only give you the normal bbq sauce instead of the smokey version."
• "Our food was to a good standard and our order, correct."
• "The food was piping hot and I was very happy with my chicken nuggets and Bacon Mayo Chicken."
• "The meal was ok because it was for the grandchildren they had chicken nuggets and fries and chocolate milkshake and I burger and fries and coke the staff was very helpful and give very good service 😃."
• "Since the recent refurb a great improvement has been seen here, with waiting times reduced dramatically, and the food is consistently great."
• "The best tasty Maccis for ages."

Cons:

• "The fries at KFC are 100% better."
• "Food overpriced for cold bland food."
• "The Mcflurrys have had numerous price increases with less & less ice cream."
• "Food has been found undercooked."
• "The chips had NO salt on them and were bland and lukewarm."
• "The fries were soggy and cold, the burger was cold and sub standard."
• "Food was just warm when received."

Cleanliness

Pros:

• "Nicely done branch with a slightly different design to a standard McDonald's look. Clean and well looked after."
• "The cleaner was observant, clearing tables as soon as they became available."
• "Was very clean & being wiped down between customers."
• "The place was clean and tidy when I was there."

Cons:

• "On our visit it was busy but it was also quite dirty. We ended up wrong our table down with the baby wipes."
• "Service is appalling at Chorley, kitchen area is filthy with food and fries on the floor."
• "The restaurant was filthy food waste all over the floor."
• "Tables filthy."
• "All tables full of rubbish in dining room."
• "Bathrooms were dirty."
• "Disgusting, cleanliness is the least you expect."

Order Accuracy

Pros:

• "They do your orders the way you want it and don't overcharge like the other McDonald's do!!"
• "Dead easy to order and collect here during lockdown using the app."
• "We used the app to order! Download the app and register. You order from home or in the carpark choose what you want, offers are sent regularly, order and pay in advance - don't forget to use the discount codes - quote the code sent to you at the drive thru and collect at the window or go inside, simple and quick."

Cons:

• "Packaged items awfully so that they spilt, forgot several items on the list."
• "Literally every single time we order from here through ubereats or just eat, the order is delivered wrong."
• "Do not order from here they forget straws sauces and serviettes every single time."
• "Absolutely terrible got an order at 11.30pm after a 6hr drive home from a weekend away it was all messed up when we got home."
• "On more than one occasion I have arrived home and found my order to be not as I had ordered."
• "Pathetic..!!!!! Ordered two meal deals for the kids, meals arrived quickly with uber, upon unpacking both lots of fries was missing!!!"
• "Ordered takeaway. Got sent completely wrong order."

Value

Pros:

• "Consistently good value and I wholeheartedly recommend it."
• "The fact it has a delivery option via McDelivery or Uber Eats makes it even better too."
• "Double fillet o fish an extra £0.50 not bad compared to the Daubhill McDonald's who charge an extra £1.25."

Cons:

• "Food overpriced for cold bland food."
• "The Mcflurrys have had numerous price increases with less & less ice cream."
• "This one chooses to charge more than 10% more for cups of tea (£1.09 instead of 99p), without highlighting the extra cost or justifying it."
• "The wraps are now half the size they used to be."
• "Can't believe how thin a hamburger can be made or even a chicken mc sandwich."