Parkdean Resorts St Margaret's Bay Holiday Park, Kent Reviews Summary

Accommodation

Pros:

• "Our mobile home is relatively new, the kitchen hat everything you need, the living room is big and we even have two bathrooms, which is great for this price."
• "The lodges are truly fantastic, our jaws dropped when we walked in."
• "The bungalow we stayed in was nice clean and tidy the park itself was tidy."
• "Our room was very nice well decorated and a comfy bed there was also tea and coffee making facilities which is always good."
• "Stayed in lodge(paddock 14). Lovely accommodation. Clean all round."
• "Our caravan was lovely & clean, well designed & situated for a disabled person."
• "The room was quite big and very clean."

Cons:

• "Dirty caravan, run down and small."
• "The caravan I was staying in weren't the cleanest of caravans as I found dirty marks all round the caravan."
• "We booked a cabin which was the best accommodation on the site. It was amazing, however disappointing with cheap mattress and pillows, no matress protection and sheets were not fitted."
• "The caravan I stayed in lack some general home comforts and cleanliness."
• "Caravan presented well but over time of use started noticing wasn’t as clean as it could be, sweets and old crisps found under beds and side cabinet."
• "Our caravan was very very dirty. Worst I have seen in 34 years caravan holidaying."
• "The caravan had this smell about it so when we got home we had to wash everything even the clothes we didn't wear to get rid of the odour."

Staff and Service

Pros:

• "Most of the Staff were helpful."
• "The staff whom welcomed us were very kind and friendly."
• "They have a friendly team of staff here that seem to be very helpful and polite and caring."
• "The staff are so friendly and welcoming."
• "Staff were extremely friendly, helpful and professional."
• "The staff are all helpful and friendly."
• "Staff were super helpful and friendly, as were the longer term residents and owners."

Cons:

• "Some staff really are not (cafe) where you are clearly an inconvenience to their texting conversations and a nuisance for wanting to order something."
• "Place is very nice but staff are not helpful and sometimes rude."
• "The staff on the whole don’t seem like they’re bothered about anything."
• "Staff are useless haven't got a clue what they're doing."
• "Receptionist very grumpy and unhelpful!!!"
• "The guy on the desk was confused at why me and my partner had booked a double bed rather than 2 single beds."
• "Some staff were lovely others clearly hated life itself."

Facilities and Amenities

Pros:

• "Club house small but was full to the top with fun & laughter."
• "Perfect location for historical visits and very close to plenty of shops."
• "Great swimming pool. Close to beach."
• "Super eateries. Tea rooms with home made scones, cakes and sandwiches."
• "Swimming pool facilities are great! fantastic for families."
• "The best things for me (no doubt) were the two pools and spa we had access to."
• "All of the facilities such as the pool, kiddies play area and restaurant are all located close together and are open quite late."

Cons:

• "Lighting is VERY bad on site. We arrived in the pitch dark. Inadequate lighting meant we couldn’t see the home, the home numbers or the door lock."
• "The entertainment hall was being used for a private function so everyone was in a small bar area."
• "The swimming pool needs cleaning and repairs to it."
• "No amusements as described there is 1 grabber and food not good for the price."
• "The entertainment is pretty non existent with one small playground that isn’t suitable for younger children."
• "The park could do with a lot more lighting as it was so hard to find where we were staying in the pitch black and also signage to accommodation was poor."
• "There's no children's swimming pool and the playground has no swings."

Food and Dining

Pros:

• "It's the best ham egg and chips I've had in ages!"
• "Breakfast was top notch and well needed after a busy night!"
• "The food was well cooked and value for money."
• "Food is good."
• "Food was however good value and very tasty."
• "The food was lovely, always good portions, well presented & tasted great!!"
• "The food in the bar area was very tasty and the portions were a good size."

Cons:

• "Food takes a decade to come."
• "We ordered our food and after just over a hour of waiting we finally received our food which was extremely low standard to the point we didn't eat it."
• "Another meal tasted microwaved."
• "However the the restaurant on site I was not happy with, I went for breakfast on my 2nd day and it was served cold, not just mine but the kids ones as well."
• "Burnt steak."
• "Long wait for food but the food is good but overpriced."
• "Service slow and disorganised and roast beef poor meat was tough."

Cleanliness and Maintenance

Pros:

• "Stayed in the onsite hotel. Clean site with reasonable parking."
• "Swimming pool and jacuzzi area lovely too."
• "Our Bungalow was lovely and clean, and warm."
• "Finding the caravan was spotlessly clean, having everything we needed."
• "Spa area with pools that are super clean and tidy."
• "The swimming pools are very large, clean and well warmed, especially the children's pool was superb."
• "The caravan was also really clean and Kelly on accommodation was really lovely checking to make sure everything was okay."

Cons:

• "Cleanliness around the whole site is pretty poor."
• "The room was perfect for us and had all we needed."
• "We stayed in a lodge which was nice but wasn't cleaned properly, the cupboards in the bedrooms were dirty and sticky."
• "Some of the bedding was questionable with some items clearly not laundered."
• "The soft play area was dirty with loads of bits of food between the blocks."
• "Avoid main park 182 and your trip would be good. Invest in a better van. I suggest that they sell it as its not fit for purpose."
• "The warm pool area was in need of some renovation and it looked tired but lovely warm water."