Parkdean Resorts Camber Sands Holiday Park, Sussex Reviews Summary

Accommodation Quality

Pros:

• "The caravan was an extra wide with plenty of space and very clean bedrooms."
• "The lodge was clean, only issue was the washer dryer wasn't working but otherwise an amazing time away!"
• "The caravan we stayed in was very wide and spacious."
• "Accommodation was really clean, but our lodge was very dated."
• "Our 'Ruckinge' Caravan was clean on arrival with crisp white bed covers."
• "This is a great site, situated only a couple of minutes from the beach. Our caravan was really nice, clean and spacious."
• "Chalets were modern, clean and comfortable and very nice to relax in."
• "The caravan in which we stayed in was on the nicer side."

Cons:

• "I don’t know what else to say about this Holiday sight other than bad. The caravan I stayed in is 8 berth... The whole caravan is invested with bugs."
• "The bungalow we stayed in hadn’t been cleaned prior to our arrival to a good standard."
• "Caravans could use a deep clean and more maintaining."
• "The caravan we stayed in was without doubt the worst...the caravan was full of stains on all the furniture."
• "Just returned from a 4-night break, we won't be back as a regular Haven customer we were totally disappointed by the standard of the vans."
• "Had a 3 night stay in a bungalow...the bathroom hadn't been cleaned properly, there was dirt between the lid and seat of the toilet and the floor there was a tide mark all the way round the room from a mop."
• "The caravan had curtains hanging off doors had holes in and had to be hard pushed to close."
• "The caravan was absolutely disgusting, dirty and the caravan smelt as if it was a weed farm."

Staff and Customer Service

Pros:

• "All staff have been very attentive and caring."
• "The staff were great, especially the show room entertainment crew."
• "The staff we met were all really friendly and helpful."
• "Staff were friendly but there wasn’t enough."
• "The arcade staff were amazing. Really helpful and lovely to the children."
• "The staff on site cannot help with any compensation and claims if they cannot resolve an issue."
• "Customer service very good - dealt swiftly and proactively with any issues."
• "The caravan site was lovely and so was the caravan... Reception staff were delightful when we arrived."

Cons:

• "I must that the level of service and support provided during the trip had been pathetic."
• "Some staff members we very rude."
• "The staff at the bar and restaurant are slower than slugs."
• "The staff on site were great and always apologetic but this wasn't their fault. Wifi was nowhere other than reception where they truly tried to help me as I needed it for a medical reason."
• "There is a complete lack of customer care in these vans, bearly fit for alcoholic stag weekends."
• "I complained to the park about not being able to use any of the facilities after purchasing passes costing £50 but they were not happy to do anything for us."
• "The service in the restaurant was slow for peak season."
• "Staff customer service, even in spite of the above, is poor."

On-Site Facilities and Entertainment

Pros:

• "The facilities on site are great, lots to do for kids and the boathouse restaurant has a soft play area which we found was amazing."
• "The swimming pool, it's best to book in advance on the manage my booking part on the website."
• "Great caravan park in great location. Beautiful beach when the tide is out. Plenty of kids activities available on site."
• "Plenty of activities for kids (most cost extra)."
• "We had a great 4 nights from 4th September... The evening was great with kids entertainment, bingo, live shows, karaoke, quizzes and a disco."
• "Swimming pool staff very kind and helpful although only certain pools are open."
• "Stayed for a week. Amazing for a fun holiday with the kids with plenty to do on site."
• "The swimming pool's are a good size, but they are so cold, the changing rooms are not kept clean and smell awful."

Cons:

• "The only problem was the noise level of entertainment. It was so bad, we couldn't sit in there."
• "The bar/food over priced for reheated food!"
• "The beach is great about a 10-minute walk. There Is paid parking available. Miles of golden sands (some pebbles at the top)."
• "The very downfall of the resort is the arcade. They are way understaffed."
• "The food places were open as advertised. Swimming pool wasn't ever fully open or operational."
• "The club house bar was a similar story, the staff looked really miserable and forgot drinks from our orders (multiple times)."
• "Good place for a family holiday my only complaint would be boathouse and showroom bar staff pretty rude, very slow and not very good with cleaning and glass washing oh and they need proper training on how to pour a guiness."
• "Activities and shop are super over priced! So much seagull poop everywhere. Rubbish all over the complex tables left untouched for hours felt very understaffed."