The Eyecare Centre Reviews Summary

Professionalism and Expertise

Pros:

• "Dr Doshi was excellent, as he took a really good look at what had been troubling me, and after a thorough exam he found that my previous prescriptions were all incorrect, and more importantly he had a clear solution."
• "Sandip and his team have remained extremely professional, caring and friendly."
• "Dr Doshi is very thorough, takes a lot of time with his patients, and the practice has all the latest equipment."
• "What a fantastic service from Sandip and his wonderful staff! Caring and professional throughout my time with them."
• "Dr Sandip Doshi and the team are complete experts in eye care and provide the very best service."
• "Dr Doshi and his team utilise the latest and greatest of state of the art, cutting-edge optical equipment to enhance your experience."
• "Dr Doshi is incredibly thorough to a point he had recognised early signs of degeneration and further issues of my Mums eyes with timely referrals and help to get my Mum seen quickly for hospital care of her eyes before they rapidly deteriorated."

Cons:

• "We wont be back. Appalling way to treat customers & unprofessional."
• "The male optician (Sandip) wouldn’t allow my 8 year old to attend her eye test without wearing a mask... He raised his voice and became quite rude, angry and told us to leave."
• "A disappointing experience despite having read good reviews."

Customer Service and Care

Pros:

• "The staff are friendly and helpful, the place is clean and professional."
• "Not only is it well run with great service but you feel cared for."
• "The staff made me feel relaxed and welcome, nothing was too much trouble."
• "Being an independent optician, you get a real sense that you're being cared for as an individual rather than a number."
• "There is a pleasant, relaxed atmosphere at the practice, thanks to a friendly professional team."
• "They do everything they can to get the right solution for you and your eyes by really listening and working with you and offering expert advice."
• "All the members of staff were helpful, friendly and professional throughout."

Cons:

• No negative comments related to customer service and care were provided.

Technology and Equipment

Pros:

• "The latest technology was available and I was very satisfied I had a comprehensive and thorough examination."
• "With the equipment that Sandip has invested in is way beyond what you will find elsewhere."
• "Their equipment is the most modern I've seen in a practice."
• "It's refreshing that all details and options are investigated in a highly professional manner with the latest equipment."
• "Every examination is very thorough and is carried out with the latest high tech equipment."
• "Visuals from the state-of-the-art equipment helped greatly."
• "The Eye Care Centre has some of the most high tech, up to date kit for looking after your eyes if you have diabetes."

Cons:

• No negative comments related to technology and equipment were provided.