Specs Opticians Brighton Reviews Summary

Customer Service

Pros:

• "The service I received from Jamie on the desk was 2nd to none."
• "Great service, efficient, friendly and super helpful, particularly Jamie, who I had the pleasure of dealing with."
• "The staff are helpful and friendly without being pushy and it is always good to support the smaller, independent stores."
• "The staff (Jamie, Chris and Jos) are extremely helpful, knowledgable and patient with their customers."
• "The staff were fantastic Jamie and Chris couldn't do enough to help! Highly recommended!"
• "Jamie, the manager, went beyond my expectations for customer service too and the other staff were also very helpful."
• "The service is amazing, I was helped by Chris, Sean and I think the other guy was Jamie."

Cons:

• "I just don't have any confidence in them so am now going to have to spend more money going to another optician to sort it out."
• "5 stars for the people but 1 star on the service as after two different prescriptions, I am getting serious headaches and cannot focus with either pair of glasses."
• "All in all out of all the places to get glasses this is definitely not the place unless you want to over pay massively and get a very mediocre service."

Product Quality

Pros:

• "Specs is just all kinds of awesome! Staff are amazing, glasses are top quality, aftercare is thorough."
• "They provided me with some helpful tips on picking not only great looking glasses but also comfortable frames which is important when you wear glasses all day."
• "Outstanding customers service and excellent selection of frames, including local frame makers."
• "You are spoilt for choice with their great selection of frames, including bright and colourful options."
• "They stock a great selection of frames and keep the shop pristine clean."
• "They have a superb range of really good brands (Persol, Lindberg, Starck, Oliver's People etc.)."
• "They have an excellent selection of specs and a lab at the back which makes for a faster service."

Cons:

• "Misleading advertising on there website, it offers a voucher for a £10 eye test if you put in your email, It also offers a £50 off voucher on specs when you purchase from them."

Efficiency and Convenience

Pros:

• "They even made them up in 40 minutes!"
• "I was able to take my prescription to them and they made up the glasses in 30 mins."
• "Even better they were able to make these stunning glasses the same day."
• "A lab to produce spectacles on site in one hour was amazing."
• "I got my eye test on Saturday and was wearing the glasses by Monday."
• "Thinking that I would have return in a few days to collect them I was amazed when the guy at Specs said that if I wanted to go for a wander round Brighton for an hour then they would be ready as Specs can make the Glasses the same day."
• "Not only could Specs use those sunglasses to figure out my prescription but they had me back in a pair of glasses within the hour."

Cons:

• "Luckily I had an old pair of glasses but making customers that might need glasses to drive and making them come back a week later to do a 5 minute test seems a bit silly, maybe don't book so many people in for eye test and then it would give those customers a better experience all booked in."

Customer Satisfaction

Pros:

• "I would throughly recommend."
• "Would highly recommend, and def going back there for my backup pair too."
• "I absolutely love Specs! I have been a customer for a few years now and I have always experienced a fantastic and friendly service."
• "I highly recommend a visit."
• "I would highly recommend...they have some of the best frames in town too!"
• "Highly recommended and I will definitely be going back for my next pair, as there really is no comparison to Specs and the standard chain opticians."
• "I highly recommend Specs Opticians and I will definitely return."

Cons:

• "I was also worried about the way my glasses would look and I was a bit embarrassed about them."