Specsavers Opticians and Audiologists - Coventry Reviews Summary

Customer Service

Pros:

• "Well what a brilliant service, friendly welcome by Paula."
• "Had a few problems here initially with orders getting mixed up as too many different staff were dealing with me. Then Joanne who is the store manager sorted everything out for me."
• "5 star customer service from Jeremiah."
• "Very nice and professional. Thank you! Special thanks to Eva who very carefully adjusted my new glasses."
• "Great staff that care and listen to your needs, they deliver to satisfaction."
• "Brilliant service by all staff here. Every single person was friendly and efficient."
• "Super friendly, polite, helpful and professional staff."
• "Absolutely outstanding service I would recommend these professional, extremely friendly and polite staff in this branch."

Cons:

• "The staff were rude, they did not acknowledge me at the collection reception, despite having an appointment."
• "Such a bevy of staff, so little coordination. Be prepared to go over your waiting time too."
• "So it seems like you lost yet another customer! I went to spec savers as an over 17 years customer, specifically asked if lenses would be allocated to frames not purchased at Spec Savers, which I was replied a simple yes, no other info."
• "Shocking service at this branch. Firstly brought my daughter here who had a terrible black eye from an accident and I wanted them to check her vision was okay."
• "Very poor customer service, today the girl at the 1floor was rude instead of saying she doesn’t know she was replying very rudely."
• "Not good and wouldn't recommend. A simple request to move my current contact lenses prescription took 3 weeks of telephone calls where I would call and speak to different person each time."
• "Horrible staff, extremely rude, have been a loyal customer for over 10 years and I’m on the contact lenses scheme."
• "Absolutely awful service. Had to wait half hour for my 3.40 appointment, had my frames and lenses changed and the lenses were the wrong ones."

Product Quality and Selection

Pros:

• "I love my new glasses. They definitely have improved my overall experience and I can now see distance objects afar off and can read small prints more comfortably."
• "Eye test was extremely good. Choosing my glasses was easy."
• "My glasses are perfect. Staff were friendly and welcoming. Choice of frames is excellent."
• "A good sized branch with plenty of staff on hand to help out. There's a good selection of frames to choose from and all priced reasonably well."
• "Had an eye test and then went on to spend way too much on spectacles. But they should last me a few years."
• "Great optician! Waiting time was very long, test was great, can’t fault the optician at all."
• "Collected my first pair of glasses today & dealt with a fantastic Italian American at the dispensary, Who I'm sure will go far in life."
• "Lovely employees and very professional in the same time."

Cons:

• "There wasnt a very good variation in frames surprisingly. It looks like theres a lot but it's generally a lot of the same styles."
• "frames at Spec Savers are simple dated, there’s nothing trendy."
• "The first set of trials I received I couldn’t see through. I was tested again and the prescription I was given was completely different."
• "Limited choice of styles and colours, in glasses on the very cheapest of the budget range."
• "Got my glasses here 1st prescription was wrong, second one is wrong too as it doesn't aid my vision."
• "After my lens prescription expired they kept charging me even though I didn't receive any notification nor lenses."
• "They only fix glasses that they've sold themselves. I think if they did fix my old glasses for a charge, I would have bought a new pair from them as well."
• "You cannot buy separate lenses or fit them at Specsavers unless you buy frame from them!!! Rubbish!"