Specsavers Opticians and Audiologists - Warrington Reviews Summary

Customer Service

Pros:

• "Phil must be some sort of highly trained customer services champion as not only was he polite and charming but his wonderful personality filled the shop and his knowledge is second to none."
• "Pick up my glasses here yearly, friendly staff, was served by Ashley who had a bright smile on her face, other staff were very friendly whenever I was in."
• "The team were really professional and couldn't do enough for me."
• "Both of us were delighted with the quick turnaround, professionalism and friendliness of all the staff."
• "Staff are friendly and helpful."
• "The staff were lovely and the optician was both very professional but also kind."
• "Every staff member I spoke to was lovely and patient."

Cons:

• "Poor service. Staff in chaos - totally unorganised shop."
• "Dreadful service, very unhelpful."
• "Awful customer service. They are so rude and think they are better than everyone else."
• "Staff where rude and arrogant."
• "Lens team extremely unhelpful."
• "Awful customer service in the Warrington branch of Specsavers today."
• "shocking service and staff look at you with little interest when you complain."

Product Quality

Pros:

• "The Optician and their assistant were both very professional and knowledgeable."
• "Amazing, honest, caring people."
• "Great prices and superb choice of glasses."
• "I love my new Will I Am glasses, really well made and stylish."
• "Really pleased with my new glasses and sun glasses."
• "Really happy with my new glasses."
• "I now have 2 brand new pairs of glasses, accurate for my vision requirements."

Cons:

• "However they were blurry when wearing."
• "Wrong glasses lenses provided again."
• "They were supposed to give me darker shaded lenses but instead they gave me the exact same lenses that were wrong To begin with!"
• "Paid over £220 for a pair of glasses, three days later i noticed the lens on one side was loose."
• "The frames failed in exactly the same place a new type sprung hinge."
• "After my 1st eye test they gave me wrong prescription so I had to have my eye test taken again."
• "I am extremely disappointed and will not be using Specsavers in future as I feel I’ve had to pay out hundreds of unnecessary pounds by being given the wrong prescription in the first place."

Accessibility & Convenience

Pros:

• "Open on a Sunday which is always a plus especially as nearby multistory car park is free then."
• "Got day of my choice, all covid safety was in place."
• "Short waiting time on both eye test appointment and when I collected my new glasses."
• "Waiting times aren't long to have eye tests."
• "Also do hearing testing."
• "Wide range of spectacle styles and price range."
• "Great selection of frames, v trendy, and a very clear pricing structure."

Cons:

• "Trying to cancel an appointment. Phone ringing for 30 minutes. No answer. No answering machine. Cannot cancel online."
• "Once again checked in at the door 9.25 told to go up stairs. I did.checked in again with young lady that told me to take a seat 25 mins still not been seen."
• "It could do with a larger seating area as there was quite a few people standing waiting as there was no seats available."
• "Had to wait over 30 mins after my appointment time just to pick up new glasses."
• "Very poor checking in system second and final time it's happened to me sat there for 30 mins not seen."
• "Shocking nipped into to collect my son's glasses to be told it's appts only and would be a hour wait."
• "Booked appointment for my wife for 9 am got their early for contact lens appointment there are more staff than tescos the optician walked in a ten past nine no sorry about delay and no updates from the 5 or 6 staff on duty poor service all round."

Professionalism & Expertise

Pros:

• "The whole experience and profession was great, the staff was amazing and very helpful."
• "Extra scrutiny from the optician because of eye issues in family history. Very impressed with his care on looking at the details including extra tests."
• "The eye test process is very thorough and concise."
• "Eye test with Jeff Berry. Extremely professional and thorough."
• "The lady who fitted her glasses was outstandingly efficient and kind."
• "The test was also detailed and clearly explained."
• "I was attended to by the most helpful and charming assistant giving me some very useful advice and a deal that could not be bettered anywhere."

Cons:

• "Staff on reception were helpful and efficient but the optician who undertook my eye test was quite rude and abrupt."
• "Generally good. However patient was in wheel chair but mentally able. The greeter at the door consistently spoke to the carer and not the patient."
• "Paid yesterday £23 for an eye check as I had very sore eyes. Was told everything is fine but the condition worsened overnight."
• "No restrictions re masks or sanitising was adhered to."
• "Too many people were allowed in at any one time and I am still waiting to see if I have contracted the virus or not."
• "Awful customer services changed policies on contact lenses you have to pay upfront and they don't hold stock member of staff I spoke to was very unprofessional and unhelpful."
• "Very ignorant. I coughed while I was called into the room, and then told they couldn't do the test as I had to do a covid test."

Value & Pricing

Pros:

• "Recommended for service and after sales support."
• "Fabulous staff, service and VFM."
• "I would definitely recommend Specsavers."
• "They are still good for offers and price."
• "Was taken away and done in the store in less than 10 minutes at no charge."
• "Amazing service! I was seen very quickly and glasses are now back to their former glory!"
• "I would highly recommend going to specsavers in Warrington."

Cons:

• "Trying to charge £120 for £90 worth of lenses."
• "They started charging for it as well because my glasses were more then 1 year old?"
• "Machines not working and way outdated, services going down in peak times, one guy had to stand near the window to get a signal for the payment machine!!!"
• "Now it takes minimum of 2 weeks, but you still charge me the same for slower service!"
• "Your staff move more slowly than undertakers, the whole thing was a very poor customer relations exercise."
• "The customer service is unfortunately archaic and needs an overhaul."
• "The Offers are misleading as there is an offer applied to a single pair that doesn't apply when you buy 2 pairs."

Facility & Environment

Pros:

• "I've been with specsavers since they opened up in Warrington UK and always be great with me even have my Diabetic Retinopathy check ups and the team are always SPOT ON 👍."
• "All the staff are friendly, caring and professional."
• "Made welcome on entering the store."
• "Glasses are great, staff are really helpful & have a real understanding of customer service, customers, products & have loads of options to suit everyone x."
• "This lady and all staff was so friendly and kind."
• "Everyone very helpful and polite."
• "Everyone is caring and helpful and so polite."