Optical Express Opticians: Manchester Trafford Centre Reviews Summary

Customer Service

Pros:

• "Chris came to my rescue and fixed them in 2 minute."
• "Everyone so friendly and helpfull. would definatly reccommend to friends and family wish id had it done sooner."
• "Professional, friendly and welcoming staff made my visit relaxed and easy."
• "They were very helpful on my initial purchase & I was really impressed with the ownership they took to help get them repaired at a later date."
• "The staff are always very helpful and easy to approach."
• "Raheel... went above and beyond to resolve our issue."
• "I was served by Raza who was extremely helpful throughout my entire experience there."

Cons:

• "Honestly I’ve been very disappointed in the service i received and the lack of care shown by your staff."
• "Not impressed. I had my eye test at Trafford Centre. I had no proper explanation about my test results."
• "The optician answered 1 question and when I followed up by asking another his answer was ‘I DO NOT have 2 hours to sit here Answering your questions."
• "Won't be coming here again."
• "Save your money go to a professional optician this lot are like Autoglass for eyes."
• "When I told the other man how I felt he didn't know what to do."
• "The optician was very rude and needs to learn to speak to people."

Product Quality

Pros:

• "Had the surgery that was quick and painful (thanks to the anaesthetic) and now I can see better than 20/20 vision!!!"
• "Had my eyes lazered in 2009 they were brilliant! My sight started to go after the birth of my son so I opted for a second op and there was no doubt in my mind about using optical express again."
• "The eye surgery was quick, painless and I am happy with the results."
• "Had my eyes lasered towards the end of 2017... The service has been outstanding and the procedure on the day was actually not really that bad."
• "Once I decided that the surgery was for me and went ahead I was absolutely amazed with the results."
• "I am over the moon with the results - my vision is now two better than 20/20 vision."
• "After finally having it done I can say it is the best thing I have done and I wish I’d done it all those years ago."

Cons:

• "When I went to get my new pair they gave me a refurbished frame!"
• "These ones I got from Optical Express were awful and didn't last 6 months."
• "They sent me a refurbished pair, marked and scratched."
• "After surgery, I ended up severe dry eyes which required me to keep my eyes topped up with 2 different types of eyedrops."
• "They are the worst glasses I have had, the screws always fall out the hinges."
• "7 years on after surgery, I have permanent dry eyes, I can't see properly in the night due to halos and glare and I'm back to wearing glasses."
• "They took 'my' Tom Ford frames to re-glaze... They had been stolen."

Staff Professionalism

Pros:

• "Dr Pedro was very delightful very experienced surgeon with a very remarkable team that made me feel very comfortable and at ease though out the surgery."
• "Friendly and welcoming staff, always got greeted with a smile."
• "Really caring lovely people there!"
• "The staff are fabulous - very professional without the stuffiness that sometimes comes with this."
• "Both very professional, caring, courteous with great customer service skills."
• "They are extremely knowledgeable, helpful and personable at all times."
• "Very friendly and thorough. Would definitely recommend."

Cons:

• "The technician then talked in a non professional derogatory tone the whole time."
• "They gloss over the risks! My partner had the surgery less than a year ago and still has problems."
• "I am just amazed why they employ all these idle, hands in jacket pockets, chatting to each other the whole hour i was waiting."
• "The optometrist was terrible. I felt rushed, he didn't listen to my concerns."
• "Here I am a week later with a lump in my eye still which is causing my vision to be so poor in my left eye to be so poor that at times i can't see further than a foot in front of me."
• "I booked to have my lens replacement/ cataract surgery with them. And after paying my deposit the service was so bad and awful that I cancelled my operation."
• "Not a place I feel welcomed to go to, some staff were rude in the way they interacted with me."

Accessibility and Convenience

Pros:

• "Good location with free parking - easy to combine an eye test with a shopping trip."
• "Would recommend the Trafford Centre branch due to the easy access with free parking and extensive opening hours."
• "My first consultation included the in depth iScan, the iScan report was completed and sent to my email account within 2 hours."
• "Follow up / post-op appointments after my Lens Replacement Surgery are quick and efficient."