Fastlane Paint and Body Heathrow (Mercedes-Benz Approved Bodyshop) Reviews Summary

Quality of Repairs

Pros:

• "From looking at my car following the repairs you would not know there had been any damage."
• "The car was returned looking better than it did when purchased 6 months previous."
• "On its return, the car looks as new - a testament to the skill of the technicians."
• "My car looks like a brand new car after having damage on the rear bumper."
• "The work that was done is top spec with a guarantee provided after the repair."
• "The repair was done superbly - it is impossible to tell where the original damage was."
• "Repairs to faultless and his customer service is next to none."
• "They sorted the problem, replaced it and administered the paint work and electrics."

Cons:

• "Parts were reused in the repair and there were other elements that needed to be fixed (and still do) on return of the car."
• "My car was kept for one month but when I received the car although they said the job was complete, the tyre and alloy wheel was not replaced."
• "Car was in a complete mess after a crash. Went down to Sal and he promised to put this back to Mercedes standard and he exceeded my expectations."
• "Although my car was written off after, I feel that the service I received helped to limit the stress."
• "Car went in for a simple bumper respray and repair since I have had the car back I can’t use my AC as it stinks of paint fumes."

Customer Service

Pros:

• "Sal at Mercedes Loughton was my go to guy, and helped me every step of the way, from liaising with my insurance company, to providing me with regular updates."
• "Suraj kept me posted throughout the process, from collection to delivery."
• "Sal kept me in touch with progress throughout and was unfailing polite in dealing with my queries."
• "I cannot recommend Fastlane highly enough. My contact with Ned at the bodyshop was top class."
• "As a repeat customer I am always satisfied with this service from all of the team especially Salih Khalil due to his high level of professionalism."
• "Excellent customer service and excellent body repair to my E Class car after a big accident."
• "Pure professionalism from start to finish. If you really care about your car (Mercedes) and want the best standard for your repair, you will do well coming here."
• "Willson Zang Look after my car Explain to me everything professional work good quality and he is very nice guy."

Cons:

• "I was initially advised through Anil that the appointment had been cancelled due to AA offering my Cash in Lieu."
• "The only challenge I had was always being asked what work was being done each time I spoke to the Head Office team."
• "I called multiple times after requesting quote for my car. The receptionist keeps saying that someone will call me back to discuss about my car but they never call back."
• "Very unprofessional in dealing with clients and miscommunication between their own departments."

Cost and Efficiency

Pros:

• "I cannot recommend Fastlane highly enough. The whole process took a little over a week with a good courtesy car provided."
• "The car was delivered exactly at the time proposed by a friendly and helpful driver."
• "They have done an incredible job and offer outstanding customer service. This is a ten out of ten business to deal with."
• "Excellent customers service from step 1 till the end, dealt with completely professionally and in a timely manner."

Cons:

• "Fastlanes quote was 30% more than another Mercedes body shop near me but I trusted the quality and brand and went with them."
• "4 stars as the repairs took a little longer than expected but very happy with the work that’s been done."
• "The Fastlane team were excellent from beginning to end. My vehicle was with Fastlane for a couple of months due to a complex repair."
• "I am in utter shock, My car was initially booked with them to get for repairs, the understanding would be that I could cancel anytime."