Coopers Auto Body | Car Body Shop, Rotherham Reviews Summary

Quality of Service

Pros:

• "The car now looks better than before. Brilliant service, thank you!"
• "Excellent finish, repaired to a high standard."
• "The guys did an awesome job, very thorough and up to a very high standard."
• "The renovation is to the highest standard & the paint finish is stunning."
• "The repair is excellent and very professionally carried out."
• "The work carried out was perfect and incredibly reasonably priced."
• "The quality of workmanship and finish is second to none."

Cons:

• "They had 3 attempts to repair it and repaint eventually feathering in down the whole length of the car, absolute rubbish and the front wing was a different shade to the rest of the car."

Customer Service

Pros:

• "The guys at Coopers Auto Body are friendly and straight forward."
• "Kept us updated all along and were honest and transparent with realistic completion dates."
• "The staff are completely professional and provided a fantastic service."
• "Excellent communication throughout from Nathan also."
• "The level of customer service and professionalism shown by Nathan and the lads was exceptional and I would highly recommend Coopers."
• "Staff are very friendly and very professional, kept me informed every step of the way."
• "Nathan and his team were superb, I was quite distressed at the damage to my car, they were all very professional whilst being friendly and empathetic."

Cons:

• "Waited 3 months for this job to be done and it was well worth it looks fantastic."

Efficiency

Pros:

• "They got me booked in really quick and I had my car back the next day!"
• "The team managed to have the car back to me within two days which was quicker than expected and finished to the highest level, it’s like there was no damage ever there."
• "The car was fixed up as new in less than 2 days at agreed cost."
• "They did an excellent job at keeping me updated on the progress repairs."
• "Managed to get a cancellation slot and car turned round from quotation within a week."
• "I dropped my car in on the Monday and got it back on the Thursday."
• "Not only do they look amazing, but I was shocked to find out they were finished the same day!"

Cons:

• "There was a couple of weeks wait to fit us in but that's just because they're so busy because they do such a great job."

Value

Pros:

• "It cost me more to do this as I had to pay more excess to not use an insurance repairer but it was money well spent."
• "the pricing was fair and competitive, especially when considering the exceptional quality of work delivered."
• "The price I paid was a lot less than I had initially expected and my car is like new."
• "Got the job done well beyond expectations and very reasonable on cost."
• "I was quoted nearly £2000 by the lease company to rectify. I was recommended to speak with Nathan and the team who came back at half the cost!"
• "Excellent quality and superb price best quote I had by far."
• "Really first class work, and at a very reasonable price."

Cons:

• No negative comments regarding value were provided.

Professionalism

Pros:

• "The staff are completely professional and provided a fantastic service."
• "The level of customer service and professionalism shown by Nathan and the lads was exceptional and I would highly recommend Coopers."
• "From start to finish, the team at Coopers AutoBody displayed professionalism, craftsmanship, and outstanding customer service."
• "Very professional and reliable."
• "Very Professional business, fair and honest quote, standard of workmanship excellent, on time excellent, personal to the customers requirements."
• "Professional business with competitive prices and expert staff!"
• "The whole team was helpful and always kept me up to date with what was happening."

Cons:

• No negative comments regarding professionalism were provided.