sk:n London Harley Street Reviews Summary

Consultation Experience

Pros:

• "Really pleased with my consultation with Loretta today."
• "I came in for an initial consultation for laser hair removal. Emily was great, she was professional, knowledgeable and explained clearly how the laser treatment works in detail."
• "Just had my initial consultation with Loretta, she gave me a lot of great advice on how to better my skin and acne."

Cons:

• "Was greeted by unbothered receptionist staff who then are the ones performing the consultation."
• "I had a really bad experience that made me lose so much time."

Professionalism and Knowledge of Staff

Pros:

• "The staff are very professional and the clinic is very clean and has a nice atmosphere."
• "I've had two laser hair removal sessions so far with Kamila. Kamila has been fantastic and a real pleasure to work with since the initial consultation."

Cons:

• "I’ve been having issues with acne and hyperpigmentation, which has been complicated by my rosacea and sensitive skin."

Customer Service and Support

Pros:

• "Such absolutely WONDERFUL service from Hayley and Leona at Skin, Harley Street!"
• "Leona was also so friendly and helpful on my visit and answered all the questions I had, making me feel so at ease and calm."
• "Amazing customer service and a great experience! IULIA is a star, great welcoming, willing to answer any questions."

Cons:

• "The clinic staff are not only seemingly incapable of offering an apology or any form of compensation, they are actually refusing to engage with me altogether."

Pain and Discomfort Management

Pros:

• "After the procedure thanks to the stronger numbing cream and paracetamol I was able to go off and do other things instead of needing to go straight home."

Cons:

• "The procedure itself wasn't painless and at times it was almost unbearable."
• "The side effects of the stronger numbing cream for me was some slight dizziness to start with, and my heartbeat did speed up slightly."

Treatment Effectiveness

Pros:

• "Most of the hair has been eliminated, and what few strands remain are so fine they’re barely noticeable."
• "I had a session with camilla today. She is kind, attentive, and friendly. She went at a pace that was comfortable for me and explored my problem areas in depth."

Cons:

• "Although the results were not dramatic, I did notice a subtle improvement when I arrived home."

Aftercare and Follow-up

Pros:

• "What truly impressed me was Camilla's aftercare advice."

Cons:

• "Unfortunately I didn’t receive my lymphatic draining due to the machine not working but this 5 star only goes to her service."

Pricing and Transparency

Pros:

• "The price of the treatment was reasonable, considering the quality of service."

Cons:

• "When I went to pay, I was charged £537 as apparently the £165 was only a consultation fee, with another £372 for completing my treatment which took less than 20 minutes."
• "The receptionist told me that all fees described online were 'from' prices and could vary on the day."

Overall Satisfaction

Pros:

• "Had my Breast reduction surgery with George and I am so pleased with the results."
• "I had the most amazing experience with Camilla at the skin clinic on Harley Street during my HydraFacial treatment!"

Cons:

• "I wouldn't say 'I enjoyed my visit 100% because there was pain - who enjoys pain?"
• "I left the clinic feeling like they are just after your money."