Pulse Light Clinic Reviews Summary

Staff and Customer Service

Pros:

• "The staff were friendly and professional and I was happy with the service they provided."
• "I was served by the loveliest, most prepared clinician, her name is Rea and she is just the best!!!"
• "All the staff are super welcoming and make it easy when you are at your most vulnerable."
• "The customer service is excellent."
• "Every time I come here, I receive a first class, flawless service, with results to match."
• "The staff at Pulse Light Clinic were professional, friendly and easy to speak to."
• "The staff are absolutely amazing and really friendly, every single one of them."

Cons:

• "My first experience with pulse light clinic for laser hair removal was awful."

Treatment Effectiveness

Pros:

• "If I knew it would be this quick and easy then I would’ve come sooner here at Pulse Light Clinic."
• "I have large, colourful tattoos that were very heavy with ink to begin with, and I'm seeing progress."
• "I’ve been going to this clinic for the last year and have seen great results!"
• "The results are brilliant and you're very unlikely to be disappointed."
• "I have had four sessions of laser hair removal and my most recent session with Thaina was superb!"
• "I had laser hair removal on my face and body and she was very gentle, efficient."

Cons:

• "Initially, they said my tattoo would be completely removed after 6 treatment sessions, but after finishing my tattoo was only 50% faded."
• "I had 8 sessions of laser hair removal and I'm not 100% happy with the results."

Clinician Expertise

Pros:

• "It was my first time visiting this branch since I started my laser treatment and I was served by the loveliest, most prepared clinician, her name is Rea."
• "I’ve had three sessions of laser hair removal and I highly recommend Evie, she is one of the best without a doubt."
• "The therapist Sabrina is able to help me with the pico laser tattoo removal for darker skin."
• "Rene is extremely knowledgeable and clearly passionate about what she does."
• "Stella and Natalie... They were very thorough and professional."

Cons:

• "Initially I felt a bit disappointed as it gives the impression of the company wanting to do a mediocre job so that the clients are forced to buy more sessions."

Treatment Experience

Pros:

• "They were happy to refund me back these appointments with no fuss at all."
• "I definitely saw a lot more difference in the last few sessions when I asked for the highest power to be used."
• "I bought a package of 8 laser tattoo removal treatments from Pulse Light because they're the only clinic in London using pico lasers."
• "My partner is getting laser hair treatment here too and she's very happy with her service as well."
• "So thankful to Minka, especially, who was so patient and understanding with me."
• "The whole team has been super accommodating and helpful since day 1."

Cons:

• "The initial few sessions where a weak strength of laser was used and I saw almost no difference until I asked for the strongest laser."

Scheduling and Accommodation

Pros:

• "Rita the manager was very efficient in helping me to get an appointment which works around my super packed schedule."
• "A big THANK YOU, to my clinician Maria today, not only was she caring during my appointment, she was also very thorough and professional."

Cons:

• "On the (slight) minus side, they do seem to get fully booked quite quickly."

Clinic Environment

Pros:

• "Very professional, clean, and nice clinic."
• "Clean and neat clinic with all high tech equipment and a peaceful vibe."

Cons:

• "None reported."

Pricing

Pros:

• "Reasonably priced considering the location and service levels."
• "The prices are also quite competitive."

Cons:

• "The only downside is that it's a bit on the pricey side."

Overall Satisfaction

Pros:

• "I would definitely recommend this place."
• "Highly recommend, I won’t be going anywhere else for my treatments."
• "Overall my experience has been positive and I have recommended this place to friends."
• "Extremely satisfied and would recommend them to anyone."

Cons:

• "I was expecting better service for the amount of money paid."
• "I'm a bit disappointed with the overall experience."