Address: First Floor, Colebrooke House, 10-12 Gaskin St, London N1 2RY, United Kingdom
Phone: +442073544000
Rating: 4.9
based on 150 reviews.
Customer Service
Pros:
"The staff is the very polite, respectful and professional."
"The therapists at the Angel clinic are always super friendly and helpful making each and every visit a breeze."
"The staff are incredibly welcoming and knowledgable, from Michael on reception to the practitioners, and everyone in between."
"Every staff member is extremely professional and makes you feel at ease."
"The staff at Angel are all angels! The customer service is very amazing."
"The staff were very friendly and the therapist I usually saw was very kind, social and professional."
"The team is always most welcoming and polite."
Cons:
"At the start of my sessions, I was told that my hairs would respond very well and to expect a much more significant permanent reduction but this hasn't been the case unfortunately."
"I have had a senior laser therapist make several rude and uncomfortable comments about my body and skin during treatments."
"When raising complaints about poor treatments to the manager, I was ignored and subsequently he was very dismissive of my complaint."
"The staff made no effort to check on my results or how my treatments were going and were very rude and defensive when I tried to discuss my results."
"I wasn’t fond of the technicians at Angel, they were cold and abrasive."
"I have found the manager to be rude, blunt and dismissive about complaints."
"The manager has no intention of dealing with my complaint and even admitted this himself saying he is 'not going to bother responding to my email' 'not discussing any further' and 'I am heartily sick of wasting time dealing with you so if I am blunt with you, so be it.'"
Treatment Effectiveness
Pros:
"The treatment has worked well for me and compared to waxing is virtually painless."
"I've had two sessions thus far and I'm already seeing a significant difference."
"I am already seeing about 60% reduction."
"Seeing a massive difference already after 2 treatments!"
"The Soprano Platinum Ice laser is relatively pain free, definitely less painful than waxing and I am really surprised to see big difference even after one treatment!"
"I can 100% recommend the clinic and the therapist Iwona. I'm doing hair removal for a few body areas. So far the results are great and hair reduced significantly even after 1st session."
"The treatment has worked really well on my thick dark hair and I will most certainly be going to Mayfair aesthetics again for top-ups."
Cons:
"Overall I found my laser hair removal treatments to be ineffective."
"During every treatment I did explain that I wasn’t getting results but I was given different answers by the different therapists."
"After contacting again, the manager offered 2 extra sessions for free which, quite frankly, is a joke, given that after 8 sessions and nearly £2000 I've seen no results."
"I received 6 sessions for full bikini and under arms, however it did not work at all."
"Although in my case effects are fading already and I will have to go back for more sessions."
"Avoid! Ineffective laser hair removal treatment. Spent an absurd amount of money on 8 sessions of laser hair removal and have seen no results."
"I have seen no results/reduction in hair growth."
Price and Payment Options
Pros:
"Competitive prices and wonderful results make the purchase definitely worth it."
"They allow you to buy a package, and pay in instalments."
"MA prices are competitive (the best from my research) and they are flexible with payments."
"The prices are also unbeatable."
"Kind technicians (Silvia at Hammersmith is amazing) and the prices are exceptional for the quality they provide."
"Pricing is competitive."
"Highly recommended, especially for great & reasonable prices with often seasonal discounts."
Cons:
"Laser hair removal is expensive and takes a while but I think it’s a great option if you’re London based."
"I wasn’t very happy with the communication and the outcome and it was a lot of money wasted."
"However, after the 7th session I was fed up and cancelled after so much money went wasted."
"I had irritation and pain for several weeks after the burn and I am left with the scars over 10 months later."
"I've had 12 sessions, although not fully successful and will need more treatments."
"The manager now claims he has already refunded me for these treatments – but I have not received any refunds for these particular treatments and he is not responding to my follow-up emails on this."
"I had 7 sessions of laser on my face, I really thought I was going to see a difference in hair reduction but I did not at all."
Booking and Flexibility
Pros:
"Easy to book and change appointments if needed."
"The team at Mayfair have always accommodated flexibility requests and continued to offer excellent service."
"The staff was very understanding and patient when my train got delayed."
"The appointments are easy to book and they can easily be changed if you need to make last minute changes."
"I am always promptly booked my appointments with email reminders sent on the day of booking and a day before."
"The sessions do book up in advance so it pays to be organised."
"Communication is always clear and I have never had a problem booking or rescheduling an appointment."
Cons:
"One of my full body treatments with one therapist finished 1 whole hour earlier than my others and the time recommended to me."
"There were times I was unhappy and the covid disruption meant that I couldn’t have my treatment when I necessarily needed then."
"On two occasions, I have had my laser hair removal sessions cancelled due to unforeseen circumstances."
"I’m also very surprised to see that all your bad reviews have been removed from Google."
"The manager has no intention of dealing with my complaint and even admitted this himself saying he is 'not going to bother responding to my email' 'not discussing any further' and 'I am heartily sick of wasting time dealing with you so if I am blunt with you, so be it.'"
"Unfortunately however, this has meant that I have had a different laser specialist treat me every time I have had a session."
"Appointments always on time and never cancelled."