Gourmet Burger Kitchen (GBK) Reviews Summary

Food Quality

Pros:

• "A well cooked and tasty burger helped by the applewood smoked cheese."
• "Yes my cheeseburger was tasty and our food freshly cooked."
• "The burgers were delicious. The chocolate and strawberry milkshakes were thick and made with real dairy ice cream and milk."
• "Amazing burgers cooked to perfection (medium rare), food was delicious!"
• "Delicious burgers cooked to your preference."
• "The hamburgers are delicious!! The price is a bit on high but quality makes up for it. Cooked perfectly medium, and fries are amazing both the normal and sweet potato!!"
• "Food was fantastic, we had a Korean chicken burger and a 'taxi driver' burger and both were delicious."

Cons:

• "The food quality was comparable to MacDonald but a lot more expensive."
• "The 'skinny' fries are so thin they're akin to a packet of fries crisps, they have no flavour to them you can just taste oil and that's it."
• "Sadly the fries were not any better, no salt or seasoning on them. Has a similar taste to frozen chips from the supermarket."
• "I ordered a chicken meal, it was very burnt and all I could taste was charcoal."
• "The food was mediocre."
• "The patty quality is very poor very similar to what you get in your local takeaway, the bread was stale."
• "The food was horrible no one enjoyed it."

Service

Pros:

• "Everytime we've been Lorraine has been more then welcoming and accommodating to our needs."
• "The service was exceptional, the food was delicious and the staff made us both feel welcome."
• "Service is usually fast to get you seated and they're usually very accommodating of where you'd like to be seated."
• "The staff were friendly and the service was quick and efficient."
• "Staff couldn’t do more. The chef came to say he hoped we enjoyed our meal."
• "Service was amazing! Everyone is so friendly."
• "The service is very good and the staff are excellent especially the amazing lady called Lorraine with her lovely smile!"

Cons:

• "They want payment up front, so no onus on them to actually serve good food."
• "Tips demanded for McDonalds level service, really?"
• "The whole tip thing before even getting any food served really annoys and soured the experience."
• "Service wasn't particularly great."
• "The girl on the till had no love for her work and it showed."
• "I had a very unfortunate experience with Catherine the manager who was very rude and dismissive."
• "The service is non existent."

Price

Pros:

• "Monday to Friday is a deal for £9 burger, chicken tender strips or plant burger with a variety of fries and a drink for that."
• "We got sucked it by there £9 meal deal which includes burger, fries and a drink, can’t complain at that deal, the food was delicious."
• "Will definitely be returning! +1 for reasonable prices too."

Cons:

• "Prices were very high - 4 burgers and fries with soda - £81 😳"
• "It cost us £65 for 4 burgers without sides and 4 soft drinks. The burgers were nice but definitely not worth what we paid."
• "At £55 for three burgers, 2 chips, onion rings and three drinks I doubt we'll be returning."
• "Very overly priced, £36 for 2 burgers and fries and 2 cokes."
• "£21.95 for a burger, fries and milkshake. I thought it was pretty extortionate."
• "Would have expected better spending £110 between 4 of us and 2 babies."
• "Need to be honest about GBK. It's in a death spiral now. Oh, and somehow it's £50 for two people these days."

Ambiance

Pros:

• "The place was rather noisy but had a good atmosphere about it."
• "Sat upstairs with my girlfriend and her dad, great atmosphere, music wasn’t too loud."
• "The decor is cosy and comfortable with a modern diner feel."

Cons:

• "The lighting was so bright that I think I came out with a tan."
• "There's a lot of wear and tear on the table that we sat on, and it also felt a bit tired in other areas too."
• "There was no atmosphere at all, there were hardly any diners and I'm not really surprised."
• "We were the first to go in so not much atmosphere."
• "The restaurant was dirty with spill of ketchup on chairs that was left for sometime as it was dried."
• "When you get inside a lot of empty tables that needed to be clean..."
• "The place wasn't the least bit busy but we had to wait at least 20 minutes or so before our food started coming out in drips n drabs."