KFC Grantham - Harlaxton Road Reviews Summary

Food Quality

Pros:

• "Beautifully cooked chicken though but nothing else!!!"
• "The food was delicious. I recommend 👌🏽"
• "Better flavour than most other kfcs I've visited in the country. Fries are amazing. Wings and chickens are also good."
• "Great food."
• "Fast food: tasty and convenient."
• "The foods consistently good enough for what they serve."
• "Actual food was hot and order correct so that is a bonus."

Cons:

• "Nice food but wow when did their prices go so high!!"
• "Made a drive though 21st may ordered 5 meals which where the worst ive ever had, all food items cold."
• "Chi Ken was dry bland even a child could have eaten th zinger without any reaction."
• "The chicken was undercooked and had a dark juice over the pieced."
• "Fries looked and tested like yesterday's leftovers. Chicken was raw in the middle."
• "The mighty bucket for one was quite greasy more than normal."
• "Remember when KFC used to be finger licking good, crispy skin with a hint of spices and a treat. Not anymore, Grantham KFC has broken the mould with chicken that was better treated in battery cages than in the deep friars of this place."

Service

Pros:

• "Service was very fast."
• "Had a KFC Thursday 7th at half 6pm and the person who gave us the food was really helpful."
• "The staff were absolutely lovely and friendly. 🙂"
• "Stuff was very friendly."
• "Staff were helpful and the food was great."
• "Pleasant staff at the drive through, nothing was a problem, can't fault it."
• "Friendly staff and clean restaurant."

Cons:

• "Most of the staff drifted around with a gormless expression on their faces."
• "Staff were rude when we called online, we asked a simple question and they replied rudely."
• "The worse KFC restaurant I have ever been to very slow service."
• "Really bad service especially from the manager."
• "Service is very slow even when not busy. No longer value for money as portion sizes seem to be getting smaller."
• "Everytime we vist there's something wrong or missing from the order."
• "For a fast food restaurant I found it very slow all the staff are young and need a strong manager to guide them and get them organised."

Cleanliness

Pros:

• "Nice little KFC. Looks clean and modern."
• "The place was very clean but not very inviting."
• "Clean restaurant."
• "The tables were clean and so was the store. The toilets were clean and tidy as well."
• "The place was clean and tidy."

Cons:

• "This place needs a good clean up. It's so dirty inside and staff don't seem to care really."
• "Place was dirty even though there were plenty of staff that could have been cleaning."
• "Toilets were disgustingly dirty as were all the tables."
• "We were the first in today as our son is autistic. First of all the place was like a dump, filthy and dirty and it had just opened."
• "Toilets were stinking."

Order Accuracy

Pros:

• "Got everything I ordered and didn't taste rubbish this time."
• "Ordered at desk and when arrived home, noticed the order was incorrect. Contacted the restaurant, offered to replace the order...a lovely gesture."
• "KFC is KFC, it's hard to get wrong. These guys do decent portion sizes compared to other KFC's plus, we went through the drive through and the guy brought it out to the car in no time."

Cons:

• "Food order wrong....again!"
• "The order that was prepared was wrong 3 times."
• "After ordering my food at the drive through I was told to park up after waiting 25 minutes I had to then go in and get my own food as they had completely forgotten about me and my daughter waiting then when we got home they had forgotten half the order, avoid."
• "Visited Sunday lunch time. 10 staff working ate inside. Tables were dirty and order was missing items and burger made wrong."
• "Three visits so far order in correct every time via drive through hearing order yet even when clarified its still wrong and it shouldn't happen disappointed with the drive through experience."
• "Constantly gets the order wrong."
• "Food order wrong....again! Despite reconfirming the order an addition 2 times at the payment window!"