McDonald's Reviews Summary

Service

Pros:

• "Staff friendly and food good."
• "Staff were all polite, friendly and efficient."
• "The server couldn't be more helpful 10/10."
• "The staff today were very welcoming and happy to help, keeping the customers happy and the staff just as cheery and engaged."
• "Despite the queue it moved quickly enough and the staff were great, food was fresh and all menu items were available."
• "Wonderful staff who have helped our family."
• "Service great brought the food out to my car."

Cons:

• "Ever since Grantham Macdonalds had it's latest makeover the service has been absolutely terrible!"
• "Staff stand around chatting even during busy periods."
• "After 20 minutes I still hadn't received my order, upon enquiring where it was the staff could not find it."
• "Very disappointed with mcdelivery when u order you are charged for delivery but then restaurant are happy to take your order but any issues they are not responsible."
• "Awful experience went here after a festival and the member of staff refused to bring our order to us."
• "terrible service. You get discount offers through the app, but when you go and collect and check your receipt, they seem to disregard the offers and charge what they want."
• "He was rude and told Me his staff definitely packed them."

Cleanliness

Pros:

• "The car park was clean and tidy."
• "It is kept very clean and tidy and presented well."
• "Restaurant was clean and the toilets were clean."
• "Clean and tidy."
• "The restaurant is very nice and clean."
• "McDonald's are always spotlessly clean with mostly friendly service."
• "This Mac Donald’s is a very efficient take away always busy yet the waiting is quick, food is always to the expectations, hot, tasty and hygienic and fresh."

Cons:

• "To top it off under the chip fryers looked very dirty with dirt and old chips under there plainly visible from the ordering counter."
• "Storage of cleaning utensils in the corridors and in the disabled toilet make it a little awkward to manoeuvre around in my chair."
• "Touch screens are always nasty fingerprinted."
• "Grandson wanted to go for a happy meal, touch screen was grubby most likely covered in germs."
• "The restaurant floor and tables incredibly messy / dirty. There's not enough staff on the floor cleaning tables."
• "This has got to be the dirtiest McDonalds I've ever set foot in."
• "Just been in and definitely not impressed. Foods stone cold."

Food Quality

Pros:

• "Eating there was also as good as Mcdonalds gets. Food was fresh and hot."
• "Food was good, hot and freshly made."
• "The food was fresh."
• "My Big Mac was the best I ate in UK."
• "Food was fine it's just the staff they're so miserable."
• "The food is nice but sometimes cold."
• "The cooking is computerized so everything is timed."