Address: 273-283 Bath Rd, Slough, SL1 5PR, United Kingdom
Phone: +441753322173
Rating: 4.3
based on 643 reviews.
Customer Service
Pros:
"Vishal went out of his way to help and made the experience amazing for all the family."
"He always kept in touch & would always respond to any emails within the hour."
"Vishal's attentiveness is remarkable, as he takes the time to truly understand the needs of his customers."
"Vishal co-ordinated the whole buying process and every member of the team I encountered was helpful, personable, informative, knowledgeable, supportive, kind and patient."
"Karis went above and beyond for myself, kept myself updated throughout the day and was extremely professional."
"The whole team there are brilliant and have so much technical knowledge and really went out of their way to help you."
"Vishal has been nothing but very patient and diligently responded to thousands of our questions and concerns and has gone far above and beyond what anyone would ever expect."
Cons:
"Avoid these guys like the plague."
"Appalling customer service. The way the staff treated us came across as disrespectful and condescending."
"I would rather walk than buy a car from these guys. The service was so terrible, I cancelled my current factory order."
"This branch has gone completely downhill with customer service. Have been going there for over 10 years but after my car is fixed I will never visit them again."
"The managers are impossible to speak to. And they just waste your time."
"When it comes to selling their cars they will treat you like a King but it comes to service they will treat you like something under their foot."
"Terrible customer service, only nice when trying to sell, after that they don't care about customers at all!"
Sales Experience
Pros:
"Vishal Bangar was an excellent sales adviser."
"Taran was extremely professional, very knowledgeable, and patient he is a real credit to Mercedes, thank you Taran!"
"I recently had the pleasure of purchasing a car from an outstanding salesman Vishal who provided me with excellent service and unmatched expertise throughout the entire process."
"Vishal provided 1st class service when purchasing my next vehicle, very professional and took time to understand all my needs and suggested ideas."
"Amazing salesman in Vishal. Honestly a great person, helpful and patient and will do his best to get you a good deal."
"Vishal was extremely patient and welcoming, he listened to all of our requirements and then tailored every detail to suit our needs."
"Vishal was very friendly, considerate throughout and instantly put us at easy with his easy enthusiastic demeanour whilst staying extremely professional and responsive at all times."
Cons:
"Somebody either very junior or incompetent in their sales department."
"Then looking at the car when in get home - it had been cleaned as you’d expect from Mercedes but then after this covered liberally with greasy handprints inside and out."
"This is pure example of harrasing customer instead helping."
"The staff members seemed completely uninterested in dealing. They displayed a lack of respect and appeared disengaged from their responsibilities."
"Was disappointed with the sales manager Bradley. Very unprofessional, condescending and rude."
"I was appalled by the service. No greeting, no smile, rude, hostile, non-engaged body language."
"What a dip in customer service and overall experience."
Vehicle Delivery & After Sales
Pros:
"Thanks again for the flowers and the amazing unveiling of the car."
"Looking forward to picking up my car."
"The whole unveiling the new car, the extra perks and the after sales communication has been amazing."
"It's truly been a memorable experience."
"The sales team really came through for us with their exemplary customer service."
"The aftersales customer service provided here is second to none and you will be surprised how helpful everyone is!"
"From first contacting the dealership right through to the end the service was exceptional."
Cons:
"14 DAYS STILL NO REFUND OF OUR DEPOSIT TAKING THEM TO MOTOR OMBUDSMAN."
"But had few issues on completion which I believe something to do with internal miss communication."
"Better going to another dealership who don’t play you around."
"No phone calls. No updates. Shambolic. You’re better off buying private."
"They have left me with no car as mine is in with them for the next 5-10 days with a fault I didn’t even take it in for."
"I did not had a great experience with them kept my car for 3days and yet did not fixed the problem it had as they said they have no idea where the problem is!"
"Unfortunately im having a problem with the door seals splitting on my car that was still under warranty when booked in at the end of march the car was under 3 years old and under 25k miles but I've been told i have to pay £434.00 as wear and tear."