Creams Reviews Summary

Customer Service

Pros:

• "Visited today (29/08/17), served by a bubbly girl who chatted away with us, and a young male with glasses gave me and my friend advice on the best icecreams to choose! Overall the customer service was amazing and couldn’t be improved."
• "Customer service is always a 10/10 - quick to deal with any complaints or questions that may arise."
• "Staff were friendly and polite."
• "Aliza and Ravinder showed excellent service from start to end and I was very pleased with my overall encounter."
• "The team work was very impressive."
• "The staff is superb and friendly and caters to every needs and requests."
• "Just had a great experience at Creams Luton, Sameed looked after us very well..great guy great service."

Cons:

• "The customer service is so bad, attitude and bad manners."
• "Customer service was poor, the cashier thought it was appropriate to argue with another customer about an order they messed up which was ridiculous."
• "Absolutely disappointed with the quality of the shake and level of poor service I’ve received today."
• "Overall, the staff is very rude and they ALWAYS take ages to bring your food."
• "The 'lady' at the counter was shockingly rude."
• "Whoever the new management/staff are so rude and racist."
• "Very very rude. Specially the man, looks like a supervisor of the staff."

Food Quality

Pros:

• "Great place to go for an amazing dessert or ice-cream."
• "Delicious food and very welcoming staff."
• "Crêpes and sundaes are delicious and well-presented."
• "Ice cream is amazing waffles are amazing, food wise everything is perfect."
• "The gelato was creamy and the Ferrero Rocher was delicious."
• "We ordered create your own cookie dough waffle today and it turned out so delicious."
• "Highly recommend this place, the food and service excellent!! The portions are quiet large so me and friends often share, however portions justify the price."

Cons:

• "Crêpes and waffles look great but the dough is totally untaste."
• "The cookie dough tasted very uncooked around the edges."
• "The waffle we were served with was not wee-cooked. It was soggy and very soft."
• "The cookie dough barely even tasted of cookie dough but more like salty banana bread and the texture was off."
• "The main thing is their food was disgusting."
• "Cold waffle, missing fruits in Sundae."
• "Cookie dough was so bad and inedible, it was not even cooked properly."

Price and Value

Pros:

• "There is a vast variety and everything is quite affordable too."
• "A bit expensive but worth the money and enough for 2."
• "Thought prices were quite steep but you do get a fair amount for your money, can’t wait to come back!"
• "Regular customer here, delicious and scrumptious confectionery/desserts well worth the price paid."
• "Amazing cafe! You get what you pay for as the waffle that I had was so filling that I couldn't even finish it, so delicious!!"

Cons:

• "Think the place is a bit overpriced."
• "Overpriced for inconsistent food."
• "Despite being nicely decorated, it's quite expensive for what they offer."
• "£9 for an ice cream it’s just ridiculous."
• "I was shocked by the prices."
• "Ridiculously expensive and overpriced."

Ambience and Cleanliness

Pros:

• "The place looks very cool is very good if you wanna impress your girlfriend."
• "An explicit range of desserts to try and an affluent atmosphere."
• "This place is a great hangout spot in town. Good ambience and clean."
• "Food is always excellent, staff are friendly, and the venue has always been well kept whenever I've visited."
• "Quiet in the afternoon but nice booths to sit in and enjoy the dessert of your choice."
• "Great place for late night dessert or a romantic date. Staff are friendly and service is quick!"
• "The store offers a lively environment and the songs played are always of a good choice."

Cons:

• "Wasn't overly dirty but dark interiors do hide dirt."
• "They were understaffed which is not their fault, but I had to sit at dirty table."
• "The theme inside is mostly purple, because of that it’s a little bit darker."
• "Utterly filthy on the floors and last i checked this is supposed to be a food servicing facility of sorts so it should in theory comply to some regulations."
• "Tables was not clean proply and toilet definitely should be checked more often!!"
• "Disgusting, I never visited such a dirty and filthy cafe. The floors were dirty, tables were not cleaned."
• "Waffles cold, not many toppings, toilets were filthy & disgusting."