The Royal Oak Reviews Summary

Staff and Service

Pros:

• "management and staff are always very welcoming and attentive nothing is ever two much trouble for them."
• "The staff were very welcoming and helpful can't do enough for you well done."
• "Staff very friendly and helpful."
• "The staff were brilliant considering the number of people they had to cater to."
• "The staff there are very welcoming & accommodating."
• "Very welcoming and friendly staff."
• "The staff here are outstanding and are so friendly it's as if you have known them all your life."

Cons:

• "Staff never came near to ask were things ok till clearing plates & we waited a long time for the food."
• "Unpleasant server, I felt uncomfortable being interrogated about the age of my grandson."
• "The staff were unfriendly and quite rude, had to wait to be served whilst staff were 'doing their jobs'."
• "Some staff are lovely and others feel the need to interrogate you about your children’s ages."
• "The staff were particularly rude, especially the staff member 'DEE'."
• "The staff are very miserable and lacking a few people skills."
• "Food ok but the staff looked like they didn't want to be there."

Food Quality

Pros:

• "The food was cooked to perfection, great selection of veg and amazing gravy."
• "Absolutely amazing! Lovely staff and incredible food, we had the carvery today and it was absolutely spot on!"
• "The carvery was gorgeous today! Didn't have to wait, got served straight away."
• "The carvery is a carnivorous joy to behold, and you are spoilt for choice between turkey, gammon or the beautifully marbled beef."
• "Good value carvery good food no frozen stuff all fresh veg."
• "Everything was cooked to perfection, lovely array of veg and tasty, tender meat."
• "The roast meats were delicious."

Cons:

• "Had ham egg and chips, ham was full of fat, covered up with an egg on top that must have broke on cooking because it had very little yolk, chips were dry and some over cooked until hard"
• "Turkey tasted funny, beef was fatty and greasy didn't risk the pork as looked undercooked."
• "It looked like frozen Yorkshire puddings, pale white roast potatoes. Overly salted meats and gravy."
• "Worst carvery I've ever had I'm afraid. The meat was dry, the veg was dry."
• "That's got to be the worst carvery we have ever had... hardly any choice of veg watery gravy no taste at all."
• "the food clearly cooked from frozen nothing fresh the lasagne I ordered had to be sent back to the kitchen and a refund was given"
• "The turkey fell apart it was so dry the beef was in strips 4cm wide bone dry."

Value for Money

Pros:

• "All this cost just £5.99 which is a complete bargain in these days of inflation, unemployment and uncertainty."
• "Prices are reasonable and value for money."
• "Nice and cosy pub serving good value for money carvery."
• "Great value for money."
• "It is good value for money."
• "It's reasonably priced as well, good selection of beer and spirits."
• "Carvery extremely good value for money however they get the money back on other things as deserts aren't cheap."

Cons:

• "We hold a monthly meet and around 30 to 50 ppl could turn up, at least half of us will eat. So to turn 6 of us away because they want an early night is unprofessional at its best and plain rude."
• "Very disappointing food and service one meal turned up half an hour after everything else"
• "For £17 it was horrible."
• "Went on Sunday 7th May with my 2 sons, there was no menus on the tables so we had 3 'Go Large' carverys and 3 diet cokes £54 which i thought was expensive."
• "For what it was overpriced is an understatement wont be returning."
• "Well overpriced for what it is."
• "Overall a very disappointing and expensive experience."

Cleanliness and Ambiance

Pros:

• "Much improved decor and ambiance compared to last time I was here in 2017."
• "after the refurbishment may I say it looks fabulous and the food and atmosphere is still as wonderful as ever, thank you royal oak you've done yourself proud !👍"
• "You have a spotless place, very welcoming environment, beautiful food, lovely decor, and good music."
• "The place had a lovely ambiance with plenty of parking and the staff were wonderful."
• "We visit The Royal Oak regularly and I must say since they have renovated it. It looks a million times better."
• "the make over is lovely and the beer garden is very nice so sat outside with a nice cold beer after we ate"
• "The place is spotlessly clean and staff fantastic."

Cons:

• "This place would be good if the place was cleaned up,and a lick of paint"
• "Downside, tables, chairs toilets and general cleanliness needs addressing."
• "First of all the disabled toilet, along with it’s disgusting smell was the first thing we saw on walking in."
• "The ladies toilets smelt like vomit which resulted in my partner nearly wetting herself whilst heavily pregnant because the smell was too strong to go back in."
• "I am sorry to inform you, but I found the Royal Oak was in great need of a GOOD CLEAN!!!"
• "Only half the place open a lot of dirty plates and glasses on the tables that was free to seat at don't seem to wipe tables down any more"
• "The cutlery was unclean. There was food all over the floor."