Moto Birch Eastbound Reviews Summary

Facilities

Pros:

• "Very modern with good facilities including Gregg's M&S and Travelodge."
• "There are plenty of clean toilets, washrooms, and shower facilities available for use."
• "Good choice of places to eat, plenty of accessible toilets."
• "Even got electric car chargers."
• "There is a Travel Lodge Hotel on site and a petrol filling station."
• "The rest stop also has a petrol station and a shop, where you can purchase snacks, drinks, and other essential items."
• "They now have electric car charging points."

Cons:

• "Looking quite scruffy now, needs a refurbishment."
• "This services is starting to show its age and the building needs adaptations and upgrading asap."
• "The services screams for some maintenance work for some refurbishment."
• "Old tired services parking for HGV is getting a joke."
• "No facilities to sit outside to have refreshments with the dogs."
• "The main building seriously needs some investment/expansion. There are not enough men's toilet facilities."
• "The carpark needs a new paint job. Hard to identify the spaces."

Cleanliness

Pros:

• "Services seemed clean and tidy, and the presence of the new NHS Covid-19 QR posters were good for the check-in etc."
• "The rest room is clean."
• "Toilets clean and presentable."
• "Very well maintained services. Nice clean and tidy high street food outlets."
• "Rooms are spotlessly clean and have all you want for a quick sleepover here including TV, tea and coffee making facilities etc."
• "Very clean services just off the M62."
• "Toilets were clean and tidy."

Cons:

• "Toilets are always broke in the men's no locks on the door and this had been like this for months now."
• "The toilets are tired & a bit grubby."
• "But toilets stinks of urine not cleaned toilet paper on floor, one toilet out of order with sanitary bin on top."
• "The ladies toilets were unclean and filthy, and the bins were dusty and stained with all sorts on them."
• "It's grotty. I went to the disabled toilets and it stunk really bad."
• "The most disgusting motorway service toilets I have visited, the smell hit you before you even got into the toilet area."
• "The toilets are disgusting (you can smell them from the shops in the main building)."

Service and Staff

Pros:

• "The staff at Moto Birch Eastbound are friendly and welcoming, and they provide excellent service to customers."
• "Staff Always friendly."
• "The staff at costa were more than happy to provide us with some hot water to warm the baby's bottle."
• "A great site. Clean tidy and totally Covid safe. Really welcoming. Staff are all very happy to help."
• "I am very grateful to the member of staff who showed me on a map my way home to Liverpool."
• "Lucy on the reception was very pleasant, polite and sorted me a room no problem at all."
• "Staff are welcoming, friendly and full of useful information."

Cons:

• "EDC cafe staff were horrendously rude."
• "Loads of parking for a break, I personally had a bad experience in Burger King, the young woman in the till was very rude to me."
• "Staff weren’t wearing masks either, and had no lanyard to indicate if they were exempt."
• "The staff seemed not to care."
• "But when you head into the services... the woman who's supposed to be serving can't be bothered to get up and serve you even when you ask."
• "The Burger King there delivered shocking service."
• "Staff totally rude, disinterested in any form of basic food hygiene and customer service."

Value

Pros:

• "The food is fresh and tasty, and the prices are reasonable, making it a great value for money."
• "Shops not ridiculously priced (excl fuel)."
• "The shop is great and not over priced like many other services."
• "It as to be a 4 star rating for the free use of toilets which are kept very clean."

Cons:

• "It's a motorway service area, what did you expect? It isn't particularly cheap, the service is generally slow and the ambience is tolerable."
• "Worst services in the country. Insane prices, crumbling dirty structure."
• "Most of these units have massively inflated prices."
• "Shops are very expensive! This had to be the most expensive service station where all water/food is above price!"
• "Also fleeced at arguably the most expensive petrol station in the North of England."