Welcome Break Michaelwood Southbound Services M5 Reviews Summary

Service and Staff

Pros:

• "Service was fast and staff where polite."
• "Outstanding James and Jai from Starbucks looked after my daughter as her car broke down so she had to wait for us to come and get her she was there for 7 hours and their customer service is fantastic 🤗😙😚"
• "Staff were friendly and helpful."
• "The staff were helpful and friendly."
• "Staff nice friendly."
• "The staff were amazing especially the two first aid ladies who stood in the pouring rain whilst he was attended to and called the ambulance for him thank you very munch we appreciate all you did."
• "Staff are very polite and accommodating."

Cons:

• "25 minutes i was stood there waiting for my order to be taken and was told when i asked if someone could take my order. Be 1 min the lady walked oast me on several occasions looked straight through me as tho i wasnt there."
• "Even the cutlery was dirty."
• "Main cafe shut 4pm...rest of the outlets open starbucks, greggs, kentucky fried chicken and costa selling rubbish to make people fat and burnt coffee."
• "I was not too impressed on this occasion. I was looking to have a reasonable meal from Harry Ramsdens, but they were closed at 3.30 in the afternoon."
• "Wouldn't recommend the kfc in a million years, how hard can it be to have sufficient gravy?"
• "If you want to see a bunch of teenage morons very slowly making KFC food whilst flys buzz around everywhere then this is the place for you....."
• "KFC took well over an hour to get food the place was dirty and I would not recommend going to KFC at all."

Cleanliness and Facilities

Pros:

• "The toilets were clean."
• "Extensive car parking is available including disabled bays."
• "Clean and tidy inside."
• "Toilets are always clean, and lots of franchise food outlets on site."
• "Toilets are thankfully free and largely clean."
• "The amenity building is kept relatively tidy, even the back areas where customers wouldn’t obviously go."
• "I found the court toilets and facilities all clean and tidy."

Cons:

• "I went into disabled toilet and it was a disgrace toilet seat cracked and hanging off one of the handles was very loose would not have been safe and it smelt."
• "The toilets should be more regularly cleaned it was messy."
• "Toilets, both male and female were horrendously dirty."
• "Many toilet cubicles which don't have locks working or holes where locks have been sited previously."
• "The toilets were absolutely filthy to the point I walked in and walked back out."
• "the baby changing/disabled toilet was an absolute disgrace, I wouldn't of let a dog go and sh*t in there it was that filthy, wet and toilet roll everywhere- horrible 🤮."
• "Dirty toilets and as for KFC words fail me!!"

Value and Pricing

Pros:

• "The service station is so underrated. It’s small, but perfect."
• "For me, and probably many others, Michaelwood services are more than just a service stop and visiting here reminds me of happy times from days gone by."
• "Absolutely brilliant, have waited longer at Dudley burger king with 6 people Infront of me than today here where 30 people was Infront of me and food was HOT."
• "One of our favourite motorway services, having called in at for decades on drives to and from the South West and the North."
• "Perfect little service station!"
• "As motorway stops go this is OK you have all the usual brand outlets."
• "Most things are available here from various types of food to entertainment."

Cons:

• "The price is high to eat as in any service station, looking at around £8 a meal average."
• "petrol was approximately 15p more a litre than a mile off the motorway."
• "It's an identikit motorway services so if your idea of heaven is overpriced junk food and staggeringly expensive fuel then you will love this place."
• "The fuel is so expensive here the till staff should wear balaclavas!!!"
• "Parking charges have gone up from £5 to £15 talk about highway robbery."
• "As with all motorway services they give you what you need but at absolutely rip off prices. £1.65 per litre for petrol where its around £1.42 off the motorway."
• "Over £1.80 for a gallon diesel. Average price across the uk is £1.48 how can these places charge so much. Shocking and a complete rip off."

Accessibility and Convenience

Pros:

• "It’s an online site, thus there’s no requirement to leave the motorway at a junction, making the stop more simple for drivers to access."
• "Good selection of food, huge shop, ridiculous amount of parking!"
• "Plenty of parking spaces."
• "Stopped off for a quick coffee break. Pricing is the same as nearly all UK service stations where you expect to pay a little more."
• "Good access off the M5 with good sized car park."
• "It's clean and tidy with plenty of parking."
• "If you have an EV there also 1 x Ecotricity Rapid Charger in the car park."

Cons:

• "At night you realise that the carpark is poorly lit and the space markings leave a little to be desired in places."
• "Absolute joke of a place! There tell you to contact them by email which just says its blocked and the phone number they give you just rings and rings."
• "Stopped on the North side at 8pm on a Tuesday evening to get food and everything was closed."
• "Parking was a nightmare to get a spot and we must have decided to leave at a bad time because we were blocked in for nearly an hour."
• "They say don't drive when tied Take a break Well I did just went over the 2 hours stay and got a parking ticket."
• "The parking was tight and the car park was awkward to navigate."
• "Pulled on here with my caravan but why are the bays angled the wrong way to pull off?"