KFC Leicester - Narborough Road Reviews Summary

Food Quality

Pros:

• "Food was nice as expected."
• "The food was nice and fresh, I especially liked the twister."
• "However, it was so good, the chicken skin was incredibly fresh and flavoursome."
• "Food was really well cooked definitely the best kfc I have grabbed food from."
• "KFC chicken tasted good... Wings, strips, popcorn... Service and ambience are good..."
• "The fillet itself was nice and 'meaty' and the coating tasted just like the regular KFC batter."
• "Amazingly delicious chicken, especially chicken wings were awesome!"

Cons:

• "Very disappointed cold food. Chips over cooked and rock hard."
• "The chicken was old (tasteless) coleslaw expired, fries covered with oil and corn not buttered."
• "So pitiful, I never anticipated it from KFC... they gave me cold food instead and it was tasteless."
• "The chicken was not cooked. I couldn’t eat anything, just the bun."
• "Awful food, lukewarm overcooked chips, the smallest mini fillets I've ever seen."
• "Now the food I'd say 50% of the time it's ok but the rest of the time the chicken is dry and the chips most of the time are undercooked."
• "Second time I've had back food from this place. Chicken this time white slimy texture. Missing items from order."

Service

Pros:

• "I've been here a few times and my service had been fine."
• "Half the staff are really friendly and will go above and beyond."
• "Well done to the efficient and polite staff who happened to have a group of very abusive and vile teenagers to deal with whilst serving us."
• "The staff are diamonds. Food is great and service is quick."
• "Service was quick and friendly."
• "The staff are working hard to not make you wait any longer than needed."
• "Staff were efficient and welcoming and helpful while ordering and polite when collecting."

Cons:

• "Everytime I go here for food for my grandkids they never get the order right."
• "Service is ridiculously slow whether you go in to the restaurant or the Drive Thru."
• "poor service and very slow nearly 30 minutes for a simple order."
• "I would say 8/10 times you use the drive through they will get your order wrong, mainly food missing which is practically stealing."
• "Service a bit slow inside store! Stood for at least 5 mins maybe more just waiting."
• "Staff are ignorant, always missing some of the order."
• "All staff busy sorting out the drive thru and delivery order. On till only one staff which don't smile even to customers."

Cleanliness

Pros:

• "It was very clean though."

Cons:

• "The toilets and eating area is usually riddled with rubbish as spillages."
• "The toilets could have been cleaner."
• "First, the condition of the toilets was quite poor; they were both dirty and in need of maintenance."
• "The toilets smelt of old sewage."
• "The cleanliness of the restaurant area is phenomenally lax."
• "The restaurant looks newish, but the cleanliness of the whole place is poor."

Experience

Pros:

• "Good place to visit with friends n family."
• "The delivery service is exceptionally fast and hot when it arrives, which is a bonus!"
• "I queued up behind 7 cars, waited 10 minutes, was able to place order, and pay & collect within 2 minutes, & had plenty of spaces in Car park to eat my take away, & plenty of bins to put my rubbish into."

Cons:

• "Overall the experience of eating here is poor and I won't be returning."
• "This KFC is a bit of a dive from the outside... Parking is limited here and I've nearly been pranged a couple of times coming out."
• "Horrible customer service experience from Lauren at kfc braunstone today! Very rude and not helpful at all!"
• "Not sure where to start - I think disappointed & frustrated would sum up all my experiences."
• "This is worst KFC in history, 1 of out 3 times there’s always a mess up."
• "Yesterday was the worst day ever... For the rest of the night me and my sister suffered the worst stomach pain."
• "Ignorant sloth-like staff who have no sense of urgency to take your order."