McDonald's Reviews Summary

Service

Pros:

• "We ate in. Table service only. Someone gave us an A-shaped 'call number indicator' when we came in."
• "The lad who brought my food was helpful."
• "Always experience good service and friendly helpful staff here. Food served quickly, and exactly as ordered."
• "The staff were so attentive and thoughtful."
• "The staff is very friendly and polite and they are ready to help you out."
• "Very cheerful and polite staff despite being busy."
• "I've always found the staff to be very friendly and helpful."

Cons:

• "Poor service very slow to take order sat for 10 mins waiting for a burger and two wraps only to find out they 'lost' the order."
• "When being served in the drive thru a staff member asked me if I was the one that ordered a lot!! Very rude."
• "Very disappointed. The food was cold, they forgot our drinks and the staff were quite rude."
• "Complained to a supervisor Kieron who said he didn't know why they were not selling Mc Flurrys. He seemed to find it amusing that we were complaining and staff in background looking on and sniggering."
• "The new staff were not being spoken ro very nicely by older more experienced staff."
• "Staff often rude and obnoxious as if it's your fault."
• "Rude managerial staff who tell the customer they are wrong."

Order Accuracy

Pros:

• "You can order by the desk or by the screen."
• "Upon complaining to the manager, we finally got a freshly cooked burger cooked to order, as it should of been in the first place."
• "The orders are quick and fresh."
• "Staff were fast and efficient. We ordered a few 'odd' things that were brought out to our car very quickly after ordering."
• "The food was quickly provided and was still warm and delicious."
• "The food arrived quickly and was very nice."
• "They have the touch screens for ordering which is handy."

Cons:

• "Went in to collect and they still messed up the order. Missed 2 apple pies, and all of the sauces."
• "They usually forget one item each time which means going back in the store after going through the drive through."
• "Every single time I have ever been there is a problem with our order."
• "Several times I've received the wrong order."
• "I've ordered happy meals for my children which have never turned up."
• "I've ordered triple cheeseburgers and ended up with singles."
• "The worst service ever.......order not completely, and always must check your order."

Cleanliness

Pros:

• "The place is always full, but still clean for the amount of customers that they have."
• "Never found anything that would suggest ill hygiene."
• "Cleaning up constantly to clear table space."

Cons:

• "Poor service, dirty staff in dirty uniforms, matched the area."
• "The floor in the bathroom was soaking wet with something i can only imagine as urine."
• "Hygiene is a huge problem there, staff not using hand gloves with food making, dirty restaurant, slow staff, most of the times waiting a lot and the managers seem like they don't care."
• "This was the dirtiest store I have ever visited and my complaint has been forwarded directly to Macdonald's UK who are looking into this."

Food Quality

Pros:

• "Fresh food (most likely because they were busy)."
• "Food is always good (I only eat the chips but the family seem to enjoy)."
• "Food was good though and fresh!"
• "Food was as delicious as ever. Good old Maccies!"

Cons:

• "Very hit and miss, chips either have no salt or are undercooked, but most macdonalds are the same....varies in each branch and also depends on the time of day and the staff."
• "The food is nearly always cold. I go to this one quite often and it's just not up to scratch."
• "Purchased a Grand Big Mac, fillet of fish and a Big Mac. The only thing that was warm was the fillet of fish."
• "Rubbish the chips it's cold and soggy as if it was cooked hours ago the fillet o fish was just luke warm."
• "The food was like warm, pretty well cold by the time we finished."