KFC Braintree - Galleys Island Reviews Summary

Food Quality

Pros:

• "Food was very well prepared and still very warm even after driving it home to Rayne."
• "We enjoyed our meal."
• "When KFC is fresh it's one of the best fast foods going."
• "Was surprisingly quite considering its close vicinity to the Braintree Outlet centre. Food was piping hot and delicious."
• "Food was good, hot & good value for money with an offer on the app."
• "Staff were friendly and the food was tasty."
• "Helpful and efficient staff, food is good quality still tastes like original KFC."

Cons:

• "Ordered 10 piece bucket only gave me 5 pieces how am I meant to feed my family of 20 with that all legs by the way what a disgrace."
• "Quality has been steadily dropping over the years."
• "Never again, absolute disgrace! How is it ok to be given 6 legs of chicken in a 10 piece bucket."
• "Chicken too salty and they dish out gravy when asked for beans."
• "The chips were luke warm at best and barely edible, the chicken was better which was fresh, though the drum sticks were definitely far from fresh."
• "Chips were soggy to the point they were wet. The crispy chicken was also far from crispy."
• "Chips were awful, chicken dripping with grease."

Service

Pros:

• "The staff seem to be friendly and helpful in this branch."
• "Staff were lovely and food was amazing as usual."
• "Friendly staff always so helpful to me."
• "Staff were very friendly & on the ball."
• "Friendly staff, great food."
• "Very busy today but the staff got the queue moved along quickly, I used the drive through, staff were friendly, police and prompt with service! Food was hot, order was correct! Great experience! Thanks 😊"
• "Id like to say how well the staff has managed tonight with not enough staff and being to busy with the poor young girl at the till was doing a great job."

Cons:

• "I watched a tall skinny guy walk out the staff door with a wrap in his mouth, walk up to the drinks dispenser get a drink and walk back through the door, food undercooked, drink tasted like it was just soda water, staffs uniform dirty and the general building needs a clean."
• "The service was so slow after 15mins we got served and then waited 20mins for the food to arrive."
• "It took them 20 minutes to serve the person in front of us, and an additional 15 minutes to take our order."
• "The queue for drive through was unbelievably long, I go inside to order and there are so many people waiting to get their food, it's not a quick turn around."
• "The lady was really quite short in her manner and made me feel that we weren't welcome."
• "Quite possibly the most unprofessional set of employees, I have ever come across."
• "Really rude staff and slow service so much for fast food."

Cleanliness

Pros:

• "The Covid safety procedures were done well."
• "Very clean and the staff are usually fast."
• "The building gives off a very 'new and shiny' vibe; and looks very welcoming."
• "Visited here at Lunchtime today, was clean, well organised & from ordering inside to collection only took a couple of minutes."

Cons:

• "First impression when we walked in was how dirty! We cleaned our own table."
• "This place was filthy, toilets over flowing."
• "First impression was how empty it was and how much food was on the floor and tables.we had to clear our table and seats of discarded food and drink."
• "Food all over the pace and we searched but couldn't find a table or floor space than had been cleaned."
• "The restaurant was filthy as the floor was covered in food and so were the tables."
• "Inside was full of left over food packages and bins were overflowing with rubbish."
• "tables dirty (not cleaned from previous occupants)."

Order Accuracy

Pros:

• "Got the order wrong but sorted with little to no fuss."
• "After initially being given the wrong birder it was replaced almost immediately with the correct one."

Cons:

• "Missing popcorn chicken, chips were stone cold and soggy and my burger were just thrown in the box I had to assemble it myself and was chewy."
• "We found we were missing all the chips from our family bucket meal."
• "There's always something missing from our order too."
• "Order still had missing food and as usual no cutlery, no serviettes."
• "Every time I go through the drive thru and order a family dipping meal I have no sauces in my bag."
• "Not once have we received all of our order and had to go back."
• "Had 12 Piece Dipping Boneless Feast delivered. NEVER AGAIN!!!! 2 lots of corn on the cob MISSING as well as the 4 dips!!!"

Environmental Concerns

Pros:

• "The Covid safety procedures were done well."

Cons:

• "I can not believe you are still using plastic straws."
• "Upon entering there was a foul stench of urine, on top of this there was no option to eat in on the self checkout service."