KFC Sheffield - Drake Retail Park Reviews Summary

Customer Service

Pros:

• "Staff trying their best to serve everyone."
• "What a difference! Gave up on the deliveroo delivery, absolutely dreadful! Went through the drive through instead, lovely staff, super polite and friendly."
• "Excellent customer service and friendly team."
• "Very happy with the quick service of our order for the table was very nice to go out for a meal as not had a KFC for a long time so enjoyable and not may people in at the tables or waiting to be served."
• "The staff were polite and helpful."
• "The team is very helpful and always serves with a smile."
• "Fantastic customer service."

Cons:

• "Long delay to pay and then for food, member of staff had back to me when I pulled up, turned around smiled and then walked off."
• "Poor service inside, rude made to feel uncomfortable because they got my order wrong."
• "Terrible food !! Young staff, absolutely no manners and very entitled!!"
• "Slow service, the drivers for the delivery service were looked after 1st."
• "Staff abrupt."
• "Absolutely terrible rude service from the female manager."
• "Customer service is disgusting."

Food Quality

Pros:

• "Food was hot and tasty."
• "Had the best meal ever, 6 piece bargain bucket with fries. The chicken was faultless hot and crispy skin loads of flavour. Loved the new chips cooked to perfection tasted g8."
• "Pretty good chicken. I always go for the boneless options because I don't like dealing with bones."
• "Lovely freshly prepared hot food."
• "Great Hot chicken that melts in the mouth."
• "The food was hot and tasty."

Cons:

• "So, I've never seen such a dirty filthy place to eat. Anywhere. Ever."
• "The food was uneditable arrived cold, dry, and chips were cold and soggy we didn't receive the 4x dips that went with the boneless dipping meal it went in the bin what a waste of £23 definitely won't be ordering from there again."
• "The chips were cool and dry and unbelievably poor. The chicken tasted nothing like it had in the past."
• "The chicken wings had clearly been but into the fryer before it had warmed up properly, they were gross and not crunchy at all."
• "The chips were under cooked and the chicken tasted slimy."
• "The chicken was swimming in grease and the hotwings were cold all the way through."
• "Chicken overcooked and dry."

Cleanliness

Pros:

• "Very clean and well operated outlet. Social distancing is well observed here with certain tables not being used. Table service in operation, great freshly cooked food with polite and friendly staff."
• "Clean establishment."
• "The diner was spotlessly clean."

Cons:

• "We probably should have been more observant of people within premises and lack of customers using drive thru! Honestly disgusting"
• "KFC at Crystal peaks is what it is dirty at the tables you have to constantly ask for tables to be cleaned."
• "I was disappointed as none of the tables had been cleaned."
• "Tables always seem dirty, never any soap in toilets and hand dryer hasn't worked for a long time."
• "The place was disgusting & the chicken was so watery."
• "Absolutely dreadful kfc. Don't waste you money."

Order Accuracy

Pros:

• "Been using this kfc for years now, good most of the time with the occasional order wrong."
• "Really nice meal would have given 5 stars if we hadn't had a couple of missing items from one of our meals."
• "Went to this KFC at around 18:45, not busy which was a surprise, placed the order and waited about 5 minutes, quick service."

Cons:

• "For the second week running my order is wrong."
• "Worst KFC in Sheffield, never get the order right, guaranteed to be missing something of your order every time."
• "Orders from this restaurant were wrong on a high percentage of visits from my work colleagues and myself have made recently."
• "Only gave part of our order. Ordered collection and got home to find one of our meals missing the drink and chips."
• "Very disappointed with the order. Ordered the 80 piece popcorn chicken and got 46 not worth the £10 pound."
• "Missing a meal and can of pop."
• "Always missing items, from the odd item to full meals."

Value for Money

Pros:

• "Tuesdays deals are a real draw and good value for money especially the chicken fillets."
• "Nice clean restaurant tables and floor were clean, good hot food chips aren't the best deducted 1 star for chips, fed all 5 of us inc ice cream for dessert for around £20 so can't go wrong."
• "What have they done to the fries there chips now not fries Tuesday chicken day can't go wrong a bucket of chicken £5.99 go to the chippy get 2 large chips 8 quid feeds a family of 4."

Cons:

• "The food was uneditable arrived cold, dry, and chips were cold and soggy we didn't receive the 4x dips that went with the boneless dipping meal it went in the bin what a waste of £23 definitely won't be ordering from there again."
• "The price of this place takes the poss nowadays."
• "Very disappointed with the order. Ordered the 80 piece popcorn chicken and got 46 not worth the £10 pound."
• "Food is good, but something needs to be done about the new shaped gravy pots with the pouring spout, out of the 4 meals ordered 2 of the lids came lose to find 3/4 of the pot in the bottom of the box."
• "Absolutely dire. Bought a simple Zinger Tower Meal. Bun was rock hard. Both Zinger chickens were dried out and tuff to bite."
• "Had a take out 3wks ago the meals were cold... won't be returning waste of money."