Address: 9, Axletree Way Junction, Wednesbury WS10 9QY, United Kingdom
Phone: +441215566634
Rating: 3.4
based on 290 reviews.
Food Quality
Pros:
"As a family we thought the food was great, everything was piping hot, succulent chicken and not soggy chips."
"Very tasty food."
"Food was hot and tasty, all portion sizes were good."
"That food was sooo delicious hot,spicy, chicken was soooò good fresh, tender and juicy."
"Food was hot and delicious."
"Halal chicken is why we visited, food was good quality, ordered and received in quick time."
"Been to a few KFC lately and this one was pretty good the boneless chicken wasn't greasy like the others id been to and the gravey actually had some body to it most others seem to serve what can only be described as water."
Cons:
"The food here is substandard. The chicken is always dry."
"It’s been second time we ordered a family Bucket 10 pieces of chicken and 4 sides so yeah it’s second we get only 9 pieces and all of the pieces are only chicken wings."
"Tonight was the worst meal we have had from there chicken was so greasy and looked off coulour will never eat kfc again put us right off."
"The chicken was so tough and hard like leather."
"Wings are nasty no taste at all."
"The food was cold, the coating on the chicken fillets wasn't cooked and the gravy was like dish water."
"The chicken wings don’t have enough meat on them plus they’re really greasy so it just makes me feel really sick."
Customer Service
Pros:
"Staff were pleasant enough, greeter Charlie was very friendly."
"Staff were made aware via ourselves and a separate customer, and to they're credit it was cleaned up quickly."
"Having visited this KFC a few times, even though everytime my order was wrong, I must say the member of staff (Paige) corrected my order with the greatest of customer service each time."
"Just been through the drive through, really lovely, enthusiastic and knowlageable young man helped take our order."
"Amazing service and great staff used the drive through and the person on the other end was so polite and actioned my request."
"Today i was served by ALISHA and i have to say she is the most professional and helpful person that has ever served us at there restaurant food was lovely and fresh and hot i hope she sees this and puts a smile on her face deserves it."
"Customer service goes a long way, and smiling faces and a bit of friendly banter is what we received."
Cons:
"They always mess your order up, the floors is often left dirty and some members of staff are impolite and unclean."
"Unfortunately customer service isn't a priority here."
"Girl who served me was awful in customer service."
"One of the most unprofessional KFCs there are. They employees never respect the opening hours."
"Immature kids working here, I’m trying to order my food are they are busy playing around and prancing each other."
"The girl who was packing the food was very rude."
"The receptionist and manager are extremely rude here they are dealing very bad to Asian people which is called discrimination."
Cleanliness and Hygiene
Pros:
"There is plenty of parking available."
"Great KFC. The chicken in the boneless strips could be improved but the staff were fantastic and much more competent than normal."
"Quite surprised actually, food was fast and restaurant was very clean."
"Place was having good lightning."
"Halal KFC🙂... Place is very neat, tidy, staff is friendly & proactive! We went inside and picked our order instantly. Zinger Meals, hot shots & chicken breasts were all fresh, crisp & tasty!!! Loved it, they deserve a 5-Star rating."
"Although I enjoyed my meal and coffee, service was also good."
"customer service at this branch in previous visits has been excellent."
Cons:
"So many things wrong, I don’t even know where to begin. First of all the place is really filthy. Dirty floors and tables."
"Dirtys bogs was like walking into the canal on a cold damp night absolutely horrendous health and safety."
"The toilet was absolutely disgusting and not been cleaned in a while."
"I haven't been to this place, but i saw something outside as i was driving by which made me want to check the reviews. People have commented about how its dirty and not kept clean, that explained the RAT i saw strolling into the place for a bite to eat!!!"
"Absolutely disgrace. Disgusting hygiene practice in the kitchen seen from drive thru window food fell on the floor by badly coughing staff lazy manager came for rescue and picked up the food from the floor packed it and served it to the customer."
"The most dirtiest kfc I have ever been in. Toilets were filthy, the floor had foods and bits all over and it was so slippy with grease and stains, tables so dirty."
"Pulled up in a litter filled carpark. Wanted the toilet prior to ordering food and was knocked out by the stench of urine."
Order Accuracy
Pros:
"One of the worst examples of a KFC, They have constantly mess up orders in the Drive Through forgetting items which means everytime I order I have to check everything to make sure it's right, since visiting recently It looks like they are trying to work on this and recent orders have all been correct."
"I think it is the first time I've ever had all my order for four people correctly taken and the served with no faults, missing items or incorrectly sized items."
"Food was hot and tasty, all portion sizes were good but the drinks are often wrong or not there at all, the same for dips."
"Super quick service at the drive thru, speedy to the window and everything was piping hot and properly presented."
"Lauren who helped me with our party bucket was amazing, she couldn't do enough for us, Service with a smile ☺ that's what I like to see."
"Not the best experience. First, the order was wrong but they were happy to swap for the correct food."
"Keep up the good work and we look forward to coming back to your restaurant soon."
Cons:
"Drive through always closed at Warrington, Junction 9."
"Every visit is an adventure. Go inside, place an order then place your bets! Will you get what you ordered? Will you get today's surprise meal? It's all part of the fun. But fun is a serious business so don't expect the staff to smile - the colonel won't like that."
"The food here is hit and miss. Sometimes they get your order right or they just screw it all up."
"You can always guarantee they will miss something off your order."
"Awfull awfull awfull I do not recommend anyone to come here."
"Just placed a food order at this kfc restaurant as I was driving in seen two rats running in and out the back area of the kfc kitchen."
"The service was apauling the chicken that I ordered read 61 degrees which in food terms that is in the danger zone where bacteria forms at its quickest."