KFC Chesterfield - Enterprise Way Reviews Summary

Service Speed

Pros:

• "Staff very polite and efficient food as always kfc lovely and on special wow cheers, very pleasnat experience, served in minutes."
• "Service was pretty good, wasn't waiting too long and the staff was friendly."
• "Visited one day and was in and out in about 3mins food was still hot when I got home and absolutely spot on."

Cons:

• "Service was extremely slow ordered 2 box meals and waited 15mins."
• "Always get blamed on being ‘under pressure’ but what’s so hard about serving customers in the order they arrive?"
• "Waited half hour for cold food, got my order wrong no bbq sauce."
• "The staff are slow at everything. From taking an order, to preparing it, you will not find slower service anywhere."
• "Waited for 5 minutes with a few folk who looked liked they had been there a while too. No interaction."
• "The wait for food was 25 minutes which believe it or not is quite quick for this branch."
• "Leave you queuing in the drive through queue for 15 minutes to get to the window."
• "Waited so long for my food that I didn't have time to eat it."

Staff Attitude and Professionalism

Pros:

• "Girl that served us was very pleasant and helpful."
• "Credit to the manageress who started here after sorting Barlborough branch out! She's a credit to your company."
• "Staff member wearing vivid mask under chin when passing orders in car waiting area."

Cons:

• "Service was terrible, stood waiting 15 min before someone comes round to the till."
• "Absolutely shocking ordered for delivery and my food got “lost” went to the restaurant and they were rude and ignorant."
• "The girl that served us blew her nose and never washed her hands very very disappointed."
• "Staff don't acknowledge you when stood at the till waiting to be served for 15 minutes."
• "There's a really nice lady who works the afternoon shift and my daughter was delighted to be given a free cookie."
• "Spotty blonde haired cashier did take the time to ignore my existence completely."
• "I saw what was presumably a manager walking past her at this point."
• "The staff are young, rude and unprofessional, never have ingredients in and never cook the food you want or how you want."

Food Quality and Portion Size

Pros:

• "But food is always piping hot and delicious."
• "The chicken was perfect, tho I guess not much scope to get it wrong?!?"
• "Food was fine and as ordered."

Cons:

• "The portion of nuggets and chips was really small."
• "The chips were the main issue tasted like they been there a few days."
• "Ordered 10 pice barging bucket came with 8 leg pices and 2 thigh pipes."
• "No cheese or anything, absolutely vile, and dry, KFC, do better."
• "Only part of my food that was hot was my fries all my chicken was cold."
• "Trilogy meal purchased as part of larger order .. burger returned as looked nothing like a zinger."
• "My sister and I went there today really looking forward to a kfc . When asked what side orders we wanted her reply was only had beans nothing else."
• "The hot wings was so bland and tasteless it was unreal."

Cleanliness and Hygiene

Pros:

• "Seating area very clean, quiet too."
• "We ordered a boneless box had gravy and beans then 2 large sides of coleslaw and corn and 80 pieces popcorn."

Cons:

• "Had to use the toilets as was there so long which were very dirty."
• "The women's toilets were out of order. The men's were absolutely dire."
• "Toilets had no soap. Told the staff member. He said he had topped it up yesterday."
• "The place was not clean. The staff were talking about two managers working and the place was quiet."
• "The tables were sticky from being wiped over, probably with a dirty cloth."
• "No soap came out of the dispensers either."
• "All but 5 tables were either not in use or reserved and 4 of those 5 were covered in food both on the tables and seats."
• "The wait for food was 25 minutes which believe it or not is quite quick for this branch but in times of a pandemic the place was filthy."