The Garden Dental Practice Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "My dentist Sanat is very gentle and takes her time with immense care."
• "Reception staff are professional, friendly and welcoming."
• "The dentists are amazing and the staff super friendly and helpful."
• "All staff understand this and treat me with such patience and kindness."
• "The reception team are so kind, Everytime I walk in and see Bobby smiling I feel relaxed."
• "The reception staff are always friendly and competent, and the dental staff are efficient and helpful."
• "So helpful and helpful. The receptionists are so welcoming and efficient."
• "The receptionist are always nice and very chatty."
• "Dentist Hani has always been great!"
• "I have always found all members of the team to be incredibly helpful."

Cons:

• "Receptionist was not understanding and impolite."
• "Recenpenists are rude."
• "Receptionist (blonde hair lady) had underlying attitude issues."

Dental Services and Care Quality

Pros:

• "My daughter has had four wisdom teeth removed through them with the greatest care and attention."
• "After-care was also perfect."
• "Dr Hani has saved me, my mouth and my smile."
• "I've had a brilliant experience here."
• "My wife and I are both patients of Dr Pedram Negahban. We have received both NHS and Private treatment from Dr Pedram and Dr Hani which were great."
• "Very professional, respectful, empathetic, enlightening through the whole process."
• "All went smoothly (the dentist and nurse were great, they explained every step of the process and also advice for aftercare)."
• "I have been very lucky over the years to have been treated by some excellent dentists."

Cons:

• "I waited two months for an appointment... they cancelled less than a week before via text message without any reason/apology."
• "This dental clinic is very bad with horrible and impolite dentist."
• "They wasted my time around six months to root kill my tooth but they wasted my time and in the ending I had to extracted my tooth."

Efficiency and Time Management

Pros:

• "I never have to wait more than 5 minutes for my appointments, and they are usually bang on time."
• "We have never had any issues requesting for appointments."
• "Highly recommended, if you don't get immediately an appointment it's because they are good and word spreads quickly."

Cons:

• "When trying to make a new appt they asked I wait another few months for an appt despite needing."
• "Often the phone would not ring through when the practice was supposed to be open and the three times I did get through I was told they would call the hospital to check but i never heard back."

Recommendations and Referrals

Pros:

• "I can highly recommend this dental practice on all levels."
• "I highly recommend The Garden Dental Practice in Golders Green."
• "I have been recommending this dentists to all of my friends."
• "I recommend him to people all day long."
• "Thank you Garden Dental Practice."
• "I would definitely recommend."
• "We highly recommend."

Cons:

• "Terrible. Never go there."
• "I will never go back to this dental clinic."
• "Will not be returning."
• "I am reluctant to return there."

Dentist Professionalism and Skills

Pros:

• "Pedram is very good at what he does!"
• "My dentist is Dr Pedram, absolutely incredible service so professional and exceptionally kind."
• "Dentist haves excellent technical skills when dealing with both medical and cosmetic dental treatments."
• "Hani is the only good dentist there."
• "I had my implant done under the expert hands of Dr Pedram Negahban."

Cons:

• "Some dentists are very unprofessional."
• "They need to improve the skill of dentists."
• "Dentist Hani while good, seems to be rushing through appointments."

Communication and Information

Pros:

• "Every question I've had has been answered fully and in a way I can understand."
• "Dentist took time to explain every procedure."
• "Clear communication from the practice."
• "They are good at explaining what they are doing and checking if I'm okay with it."
• "All my questions are answered in a comprehensible way."
• "My dentist explained the process thoroughly and the receptionist explained the charges and next steps clearly."

Cons:

• "The information on the website is misleading."
• "Poor communication between staff and patients."
• "Had an appointment for a check-up and they didn't explain properly what the problem was."
• "Lack of communication is a big issue."

Overall Satisfaction and Experience

Pros:

• "I've been coming here for years and always been very satisfied."
• "I left the practice feeling happy and satisfied."
• "Very satisfied with the treatment received."
• "Overall a very positive experience."
• "I am overall very satisfied with the level of service."

Cons:

• "Overall experience was very negative."
• "Not satisfied with their service."
• "Left feeling confused and dissatisfied."
• "Overall a very bad experience."