Mint Dental Centre Reviews Summary

Dentist and Assistant Behavior

Pros:

• "I literally have never met such a pleasant dentist & assistant."
• "The Dentist Jay was very friendly and allowed me to be in the room."
• "Dr Maria Diez at Mint has been my dentist for over 3 years."

Cons:

• "The dentist was very young and seemed inexperienced."
• "He bombarded me with information about things that could go wrong with my teeth and gums in the future."

Reception and Customer Service

Pros:

• "Reception staff really nice and helpful."
• "The Spanish receptionist, lovely, with empathy and very understanding of the situation."

Cons:

• "The receptionist was an extremely cold person."
• "Poor customer service of the receptionist who pick up call."

Treatment Quality and Dental Work

Pros:

• "They always provide the most professional service and I really trust them since chipping off half my front tooth."
• "Antonio is the best dental professional I have ever met."
• "My experience with Dr Javier Perez was excellent in every respect."

Cons:

• "Even with the x-rays in front of her she admitted to not noticing the cavity."
• "In my case was a bad experience, I went for orthodontic treatment with the NHs but they didn't do it right."

Efficiency and Time Management

Pros:

• "It’s a Straight down to business kind of place. No wasting time."
• "I didn’t have to wait long to see my dentist."

Cons:

• "Both times I felt like they were trying to get me in and out as quick as possible."
• "I went for a check up, even I already had an emergency dental appointment. I had a 5 min check up."

Pricing and Cost

Pros:

• "The hygienist was lovely but overpriced for the service you receive."

Cons:

• "£150 for one filling because she consider it big. My Spanish dentist consider it small… overpricing I guess."

Communication and Follow-Up

Pros:

• "I’ve only ever had great experiences at Mint Dental, I highly recommend to anyone in the nearby area."

Cons:

• "Called 3 times but no one knows which hospital I was referred to."
• "The reference to hospital started 3 months after my appointment."

Appointment Handling and Professionalism

Pros:

• "I love the dentists at Mint Dental."

Cons:

• "I need a crown on front tooth. They done the crown prep and since then, I've had 3 appointments from them, all appointments have been cancelled by the practice."

Service Experience

Pros:

• "The reception team was welcoming, registration was quick and easy and my appointment was on time."
• "Very efficient, professional and friendly staff and service."

Cons:

• "Worst service I ever had!"
• "Incomplete record keeping, rudeness from staff, poor communication."

Dental Procedures & Treatments

Pros:

• "The female dentist I saw was excellent."
• "Antonio provided me with great advice and a personalised program, and I am thrilled with the results."

Cons:

• "AirFloss machine was broken twice."
• "I ended up seeing a private dentist of my choice for second opinion and they said there’s no problem with the roots."

Hygiene and Safety

Pros:

• "The place was clean and everything was sterilized properly."

Cons:

• "Not very clean, and during these times that’s the least you expect."

Overall Satisfaction

Pros:

• "Overall I had a positive experience and would recommend Mint Dental to my friends."

Cons:

• "Not a good experience, won’t be coming back."
• "Considering changing my dentist."