Heronsgate Dental & Facial Reviews Summary

Child-Friendly Environment

Pros:

• "My 2 years old daughter loved her experience with the dentist as it was her second time at the dentist."
• "My 10 year old daughter was so afraid to have her tooth extracted but they were both patient kind and understanding."

Cons:

• "The dentist whose name we weren't given, was unfriendly and should have no dealings with children or young people."

Professionalism and Expertise

Pros:

• "My clinician (Dr. Nimi) and my dental nurse (Dr. Seemana) gives one of the best advice on how to treat your teeth and health."
• "I can not give enough compliments to the Consultant Surgeon Shilen Patel and the lovely lady working at the Reception, Danielle, for the service I received."
• "Dr Nehali and Seemana were so friendly, professional and competent."

Cons:

• "Heronsgate dental is just a scam and very unprofessional."

Appointment Availability and Reception Service

Pros:

• "I needed an emergency appointment and they quickly fitted me in."
• "Love that the appointments sync with my google calendar and I get reminders before the appointment."
• "They also would send you out your next appointment via email and would also give you a call the day before to remind you, perfect!"

Cons:

• "The earliest available appointment was in two weeks' time."
• "They only have very early morning appointments during the school week for children."

Customer Care and Communication

Pros:

• "Service was great, made the child feel at ease. Rista took the time to explain in detail the process involved."
• "Dr Nimi is a good Listener, explains procedures and engages with me throughout procedures."
• "Dr Keya explained the procedure to my son at every step with great professionalism."

Cons:

• "Unfortunately, the receptionist who was there on the day wasn't good at all. Very rude, dismissive and very argumentative unnecessarily."
• "I would never recommend this practice very unhelpful and rude staff especially the receptionists I have encountered."

Quality of Dental Care

Pros:

• "I have always had excellent dental care from Dr Nimi and her team."
• "The practitioner that applied the Botox was very clear about the experience, side effects, aftercare, and precautions."
• "My daughter's tooth was fixed just in a few minutes and we were free to go."
• "Dr Nehal and nurse Biriu did a good job to ensure that I can be pain free again."
• "I had two fillings and a teeth clean which was painless due to them numbing my mouth first."
• "I recently had a dental implant performed by Dr. Shilen, he made it a great experience and explained everything about the procedure clearly and succinctly."

Cons:

• "She questioned them about their oral health to a point, where we felt we were being interrogated."
• "After posting a glowing review previously I have to adjust that now that they are almost doubling their denplan rate."

Staff Professionalism and Friendliness

Pros:

• "Both my Dentist and Hygienist are professional and friendly."
• "Dr Nimi and her dental nurses Seemana and Nirma always take good care of my son & I."

Cons:

• No specific cons about staff professionalism and friendliness were directly quoted from the reviews.

Facility and Environment

Pros:

• "The surgery is clean and bright and puts you at ease."
• "The practice is very clean and tidy."
• "The centre was modern and very clean."
• "Love Heronsgate dental centre they have had a gorgeous refurb and look amazing."
• "All the facilities were up to date and very clean."

Cons:

• "The waiting room was crowded and seemed quite chaotic."
• "The place is tiny with a lot of patients."

Overall Satisfaction

Pros:

• "I have been with Heronsgate dental centre for over 6 years and have always been satisfied."
• "My overall experience at Heronsgate Dental Centre has been excellent every time."

Cons:

• "Will not be returning to Heronsgate dental practice after being a patient for over 10 years."
• "My family and I are very disappointed and we're moving to another practice."