Ghauri Dental Centre Reviews Summary

Timeliness and Scheduling

Pros:

• "I was seen promptly."

Cons:

• "I got to this practice 3 minutes late, could not be seen as they would not be taking any patients till later."

Staff Professionalism and Behavior

Pros:

• "Reception staff were very friendly and courteous."
• "Was greeted by a young man who could not do enough for me to feel welcome."

Cons:

• "THE most unpleasant unprofessional and shockingly rude staff I’ve ever had the misfortune to experience!"
• "The receptionists are abusive and grossly unprofessional."

Dental Treatment and Care Quality

Pros:

• "Dr. Tameam is very caring and has a light hand indeed."
• "Dr Shaker was very welcoming; he is very approachable and addressed any doubts or concerns I had."

Cons:

• "My root treatment broke down not once but TWICE."
• "They ONLY saw me after two temporary fillings fell out same day, after trying to get an appointment for 2 years."

Dentist Expertise and Knowledge

Pros:

• "My dentist Pouya was brilliant! He was very knowledgeable, professional, attentive and he put me at ease."
• "Dr Haniah Quereshi is an absolutely amazing dentist, she explained to me in great detail the dental procedures I needed to get done."

Cons:

• "The dentist looked in my mouth for approximately less than a minute before prescribing me medication."

Emergency Services

Pros:

• "Was referred here by 111. I saw dentist named Alex. However, Alex was very gentle, he calmed me down."
• "I had an emergency dental issue & was directed here via 111."

Cons:

• "Worst dental place I’ve ever been. Came here for an emergency appointment referred by 111."
• "Had this not been an emergency. A waste of £25 and would give zero star if I could."

Patient Communication

Pros:

• "They answer your questions with the best possible answers."
• "Dr Shaker Zaman and Sa’ad (spelt with the apostrophe between the a’s)."

Cons:

• "They did a filling on my sister and now she's had to get a crown done."

Practice Environment and Hygiene

Pros:

• "The building was hygienic, clean just all round an incredibly positive experience."
• "A beautiful hygienic dental practice."

Cons:

• "The interiors are not particularly appealing with depressing colours, cheap furniture and plastic everywhere."
• "A mouse was found in one of the clinic areas and the room had to be sealed off for months."

Dental Procedures and Outcomes

Pros:

• "I needed to have an extraction done... Took the tooth out quick and was in no pain whatsoever."
• "Dr Shaker Zaman made sure that I felt comfortable and that it didn’t hurt."

Cons:

• "The work they did has left me with a mouth teeth that look dreadful, feels even worse."
• "They gave all the wrong dental advice about brushing your teeth etc."

Overall Satisfaction and Recommendations

Pros:

• "Overall, very positive experience about the surgery where I was referred to by NHS 111 for an emergency treatment."
• "I could’ve never have asked for a better duo than Dr Shaker Zaman and Sa’ad."

Cons:

• "Do yourself a favour and find a different dental surgery."
• "I would not recommend this place even to my worst enemy."