Group 1 Volkswagen Southend Reviews Summary

Customer Service

Pros:

• "It was a real pleasure to deal with Jamie Sinclair when purchasing a used polo."
• "Booking in staff are first class, and most of the salesmen and women are extremely helpful."
• "Dan kept me fully informed throughout and was really impressive."
• "Rob Earl helped me buy my first Tiago. He was excellent with his customer service."
• "Steve and his team spent weeks helping me to choose the right car."
• "Special mention to Abigale on the service desk, couldn’t have done anything any better, very professional and an asset to the team."
• "All of the Beadles staff that I spoke to were friendly, professional and efficient."

Cons:

• "We have also found them quite rude."
• "No immediate response but an agent eventually emerged some minutes later."
• "Will not be using VW dealership again booked in for service and MoT - was informed car had passed MoT - subsequently was informed it had not passed and I was asked to pay a further £144 to diagnose the problem."
• "Without doubt the worst experience I have ever had when buying anything in my life. Incompetent, inefficient."
• "At this point I’m willing to drive further to another dealership as my experience here is repeatedly disappointing."
• "To then be dragged out to Southend today to be told I have to pay for a new diagnostic test as I’m no longer under warranty."
• "Really disappointed with the service at Beadles. Prices seem to change constantly for Diagnostics."

Vehicle Servicing and Repairs

Pros:

• "And the car came back looking shiny and new and I was sent an update on my car via email."
• "Work completed promptly and car was valeted before pick up."
• "Beadles had some extra customer services on offer including a written report showing traffic light requirements and a video report showing the areas needing attention."
• "They kept me informed on the health check during the day."
• "Our vehicle had it’s MOT and service and was ready for collection early afternoon which was great."
• "The service department have really sorted out how to provide excellent customer service whilst working within the COVID-19 restrictions."
• "Had my car serviced yesterday and was very happy with the process from booking to completion."

Cons:

• "Will never give my car for servicing here. The interior vacuuming was beyond pathetic."
• "I have a Volkswagen Touran 10 plate with a battery drain."
• "They tried to scam me out of £17,500.00 by incorrectly diagnosing a fault with my Golf."
• "They charge me over £1300 for part that did not fix my issue and it was not the root cause."
• "This is totally unacceptable customer service and I cannot let it rest."
• "I’m just resentful that I bought a car with faulty rear parking sensors that were a part of the car when I bought it from them!"
• "The service desk wanted to charge me £4000 for a new set of wheels for some minor distortion and £200 to repair a door hinge."

Communication and Responsiveness

Pros:

• "Check-in was well organised online and in person."
• "There’s a great welcome from the receptionist; the technical kiosk to check in and out and deposit your keys works well."
• "I was satisfied with the booking process and the service information provided."
• "Took my car in for a service this week, really straight forward process, self check in and you can leave your key in a safe box."
• "All work was carried out in a timely manner and Abi in particular was very attentive and communicated very well throughout."
• "My service was handed very well, the information provided was thorough, complete and very well managed."
• "The entire process was simple and precise, from receiving notice that the service was due through booking, arriving at reception to regular updates during service and notification of completion and collection of vehicle."