Address: Fusiliers Way, Warwick, CV34 8DD, United Kingdom
Phone: +441926333888
Rating: 4.4
based on 185 reviews.
Customer Service
Pros:
"Excellent customer service, I have been using this dealership for over 4 years, and service is great, the minute you step into the showroom you get very warm welcome by friendly reception staff with a smile."
"Always kept me in the loop regarding progress of my new car purchase."
"Once again Lloyd Greenaway and his team have gone above and beyond to deliver excellent customer service."
"Cannot fault my experience at Rybrook Warwick. Staff were all friendly and helpful."
"Alvin Lee was a pleasure to be attended by. His customer service was impeccable."
"5* service from start to finish on a new car order."
"I had a very stressful experience on the way to my daughters Graduation and 'Tina' on reception could not have been more helpful and efficient."
Cons:
"Poor experience, not interested when enquiring about a £50k car. Sales guy disgruntled when asked about the exact price of the car."
"Appalling service and a waste of time!"
"Sales people make promises about a car's capability and when they are wrong, they blame the customer rather than accepting responsibility."
"Unfortunately some staff are not very nice."
"Dreadful customer service when they have made mistakes and in the wrong, with incorrect information given out as well."
"Customer service was average at best."
"The servicing advisor was inflexible and gave me no other option but to return on a separate day."
Quality of Work
Pros:
"Amazing service took 19 year old 3 series in for auto transmission problems explained problems over phone got car recovered. car arrives at bmw 4.30pm next morning 10.30 all done ready washed and looks polished and now drives mint cheers guys."
"The service performed on my car was flawless."
"First class service from Rybrook Warwick, as always."
"The car has come back immaculate, it’s clearly to the standards you’d expect from such an established BMW dealer."
"Service was quick, very professional and I was well informed throughout the process."
"The team at Rybrook Warwick were helpful in sorting out a couple of issues with the car as well as the service."
"Work carried out in time + complementary carwash."
Cons:
"the damage never been repaired please dont use raybrok warwick as the service at least for us was bellow average, expensive and you will take the car out with more damage than it came."
"Went for an MOT and advised to undertake considerable work including changing brake pads/disc which was unusual as car well maintained and no indication this needed changing."
"However, after waxing the car for the first time, some exterior damage that had been intentionally hidden showed up in various panels."
"Mistakes on servicing and MOT, still ongoing a month later."
"I have had such very bad experience from the company bmw firstly they had damage my car on there site covering their own back to get it sorted quickly."
"I took my car in for a service and when collecting the car, I was told the service light was still on."
"Bought car was told car was clean and had never been in an accident... Car is totally unsafe."
Communication
Pros:
"Always prompt to reply and pleasant and professional throughout it made the whole experience very worthwhile."
"Special thanks to Satpal Loha who communicated excellently all the way through the process and used his initiative to come up with a very impressive solution."
"David's communication and customer service skills are excellent and from start to finish we had delivery of car in five days."
"His communication was timely and courteous, keeping us informed of progress and next steps well ahead of time."
"Dan has been extremely helpful from the get go."
"Dan @ Rybrook BMW Warwick even followed up to make sure all was ok."
"Good communication so all i can say is keep it up."
Cons:
"However, I have called 5 times in two days to get this email since the staff kept making simple mistakes on my email address."
"I have not received any response from her..."
"No one called."
"They also never called back as promised."
"I had to call them up 3-4 times to try get an update during my working hours."
"When given a courtesy car, my name had to be entered into a system and this was typed in incorrectly 8 times before I had to type it in myself due to her poor level of communication."
"Unfortunately my experience with Rybrook Warwick has been poor from the lack of communication."
Customer Experience
Pros:
"This was one of the best BMW service experience I had in the UK."
"I recently bought an approved used vehicle and I had an amazing experience."
"An amazing customer experience from first look to driving away in my new BMW. 10/10 to Mitchell Egan for his advice and professionalism."
"Car was delivered by a very polite smart gentleman and car did not disappoint husband was knocked out by it and more."
"Fantastic dealership with fantastic service."
"I have just purchased a beautiful BMW 2series Gran coupe in Mizzano blue and I’m so pleased with the service."
"I'm totally smitten with the car it is superb and I've had so many comments about people loving the colour and how nice it looks."
Cons:
"I was basically told that unless I use their finance company than we couldn't buy the car."
"Certainly won’t be returning or purchasing from again."
"It is clear to me that Rybrook were trying to engineer the finance through them to earn more commission on the sale."
"How this sales executive has had a job there for 15 years is beyond me every time I asked him a question he didn’t know the answer so had to ask his boss!!"
"I do feel this dealership has let itself down as you go there with an element of trust and confidence which was not the case on my visit."
"This will be the end of my relationship with Rybrook Warwick."
"Very disappointing 'service', and rude to my pregnant wife."