Steven Hale Hearing Reviews Summary

Professionalism and Expertise

Pros:

• "Nick was very professional, explained the procedure and took time to answer all my questions."
• "The level of aural knowledge, skill and expertise exhibited by Steven was fascinating and more importantly reassuring."
• "Steven was highly professional and is an accomplished Audiologist."
• "He is a supreme professional together with a warmth and empathy that is not always prevalent in the medical profession."
• "Over the past six years I have found Steve to be very professional and knowledgeable in dealing with my hearing problems."
• "Steven provided a professional assessment and service and I would highly recommend his services."
• "Steven and his team were incredibly professional, knowledgeable and friendly, taking the time to answer all of our questions and making us feel comfortable throughout the entire process."

Cons:

• "I did experience a few issues mainly because my brain wasn't used to hearing so many sounds again and I needed to get use to that!!!"

Customer Service and Care

Pros:

• "Simple booking process - was able to book appointment straight away online."
• "I felt completely safe and at ease throughout."
• "I'd emailed at night, expecting a reply the next morning, 10 minutes later, I had a reply and a next day appointment."
• "Steven took great care to ensure that we were both safe."
• "Steven is incredibly knowledgeable and professional, he responds to my appointment requests within a couple of hours and manages to book me in within a day or two."
• "Fantastic service. I loved being able to book online, swift access and great email confirmation follow up."
• "The customer service was fantastic from the go."

Cons:

• "Meeting Steve has changed my life, I was using NHS hearing aids which sadly were not good enough for my hearing anymore."

Effectiveness of Treatment

Pros:

• "He advised sound generating ear pieces which helped with the insomnia and dialled out the worse of the tinnitus."
• "The actual procedure was straightforward and painless."
• "The hearing aids assisted my Mother greatly and stopped her being isolated resulting in a much better quality of life."
• "Since then I have had no further dizzy spells and would certainly recommend him to anyone."
• "The cleaning was very quick and painless, and immediately after my head felt lighter and my ears were clear - I was hearing background noise again that I hadn't heard for a while."
• "Results after the treatment were fantastic - I could hear things I had not heard for ages."
• "The suction process is much more comfortable and was 100% successful, I will be a repeat customer."

Cons:

• "3 weeks later, nobody has noticed that I am wearing hearing aids only that I speak much quieter now."

Technology and Equipment

Pros:

• "The tools and kit used was very high standard and whole process was professional and very good."
• "Steven has the advantage of using a video otoscope, so he is able to show before and after treatment images."
• "His equipment was state of the art and his expertise was outstanding."
• "He even showed me live pictures inside my ears!! That's a first for me."
• "The micro suction procedure removed a large amount of wax from the left ear - no wonder I couldn't hear, plus cleaned out a smaller amount from the right ear."
• "I even have email photographs of my ear canals before and after."
• "Had wax removal with painless micro suctioning."

Cons:

• "I am delighted with my hearing aids. It took me a while to adjust to them but Stephen schedules regular reviews and is always available to help with any problems."