Swindon and Marlborough Hearing Specialists Reviews Summary

Professionalism and Expertise

Pros:

• "this was the most professional, the most well informed and (dare i say it) pleasurable of these experiences!"
• "Really friendly and knowledgeable, thank you for your help."
• "He was very knowledgeable and explained a lot of things to me and made me feel at total ease."
• "James Gray carried out the procedure, was very patient with his explanations as I was totally deaf."
• "James was brilliant. Really nice guy who explained everything clearly and made me feel at ease."
• "Les was extremely attentive and caring to my needs and understood exactly what I needed in order to improve my hearing."
• "Les put in a lot of extra thought and time to solving my very specific reason for needing ear plugs."
• "I found Les to be very professional and made it easy for me to understand and solve my hearing problems."

Cons:

• "I was really sceptical going to my appointment and a little anxious, I hadn’t been able to hear in my right ear for 2 years."
• "Les couldn't have been more helpful, I was having real problems with blocked ears."
• "Nothing prepares you for the change in hearing, even as someone with fairly good hearing."

Service Efficiency

Pros:

• "Job done quickly and James even checked my existing hearing aids."
• "The ear wax removal was very quick and painless and it was all done within 5 minutes."
• "I recently had problems with blocked ear due to ear wax issues... The process was quick and painless."
• "My wax accumulation proved very stubborn... but he persevered... and, within twenty minutes, my hearing was restored."
• "The procedure took around 15 minutes with no issues at all."
• "This worked a treat. The relief amazing. What a great service!"
• "As always with Swindon Hearing Specialists it was easy to book an appointment online and when I got there James de-waxed my ears quickly and efficiently."
• "Les explained the technique and provided superb quick and efficient service. I can now hear again!!"

Cons:

• "I went to see Les to initially have my ears syringed as I had been experiencing some discomfort and thought this was what I required due to many months of headphone use."

Customer Experience

Pros:

• "Reception was excellent and flexible as I arrived early."
• "The staff were friendly and efficient and my hearing was soon restored, in fact improved."
• "The staff where really helpful both prior to my arrival and when I turned up to the appointment."
• "Friendly, spotlessly clean and made to feel at ease throughout the process."
• "Fantastic service, Les removed all the wax that was blocking my ear in minutes."
• "The procedure was fast and painless and my hearing was restored fully."
• "Was a bit apprehensive at first as I've always gone to the NHS/GP practice but this service is no longer available in my area due to Covid19, but need not have worried! First class very pleased with the outcome."
• "Very professional, efficient and helpful. Everything from booking the appointment on line, asking for some pre appointment advice, being welcomed at check in, and the helped received during the consultation were done very well."

Cons:

• "I have received excellent service from this company, their clinic is clean spacious and well furnished, proposed treatments are well explained to patients and there is no undue pressure to adopt expensive solutions to their problem."
• "I went to see Les today for ear syringing. Les explained the technique and provided superb quick and efficient service."
• "Had some stubborn earwax that was causing headaches. Les used suction and irrigation to clear both ears."