Pizza Express Reviews Summary

Location and Ambiance

Pros:

• "Nice Pizza Express located on the main high street in Rochester."
• "On the one evening we called in without a booking the restaurant was very busy, hot internally but we were welcomed and shown to a table without difficulty."
• "The decor is very sweet, complete with men in stripey tops making pies."
• "The service wasn’t incredible, but nevertheless good, waiters were really attentive and chefs were on point."
• "We found that the best part of our experience was the environment, as everything from the lighting down to the furniture was really aesthetic and set a nice atmosphere."

Cons:

• "We were seated next to the kitchen and forced to listen to the crashing and banging of crockery throughout our meal."
• "We had booked a table for two, when we got there I asked for a quieter table, we were shown to a table next to the kitchen and toilet entrance so busy and loud."
• "Booked a table for relatives visiting from abroad. Were given the worst table opposite the kitchen, banging and crashing ALL evening."
• "Very nice food but service is slow and all those disinfectant bottles and cloths hanging around and a grey bowl sitting on a table in the middle of the restaurant like somebody was doing the washing up is an eye ache."

Service

Pros:

• "Good service, decent portions and the food was well cooked."
• "The staff were so friendly and helpful and the kids had the best time making their own pizzas."
• "The service could not have been better. Good lunch on a rainy day."
• "The staff were all working hard but Andrej deserves special mention for his attentive helpful manner."
• "We also had exceptional service from Charlie, and the manager was kind enough to offer a bit of flexibility on our booking."
• "Staff were lovely, and the food was splendid."
• "Popped in the other week for dinner and was served by a great lad, with a great sense of humour."
• "This lovely waiter, i believe his name was charlie, looked after me and my family on the weekend."
• "Today I been to the restaurant to celebrate my niece birthday, the staff was awesome, food delicious."

Cons:

• "The order ended up being 30 mins later than expected and when it arrived was stone cold."
• "The waiting staff were actually really good but I do feel that the kitchen need to get it together."
• "Our waiters did forget a couple things though they were corrected after a while."
• "We visited early on a Friday evening and ordered pizza. It took a long time to come."
• "From a Deliveroo perspective, awful communication between servers."
• "Extremely slow service. From arrival to having someone ask for our order was 25 mins."
• "We booked a table and waited for over half an hour for a table."

Food Quality

Pros:

• "The kids all loved the food and the whole experience was much better than I expected."
• "Firstly I must say once my food arrived it was very good."
• "We had a lovely meal here last Saturday."
• "The food did not take long to come and tasted amazing."
• "Me and another person dined here a week or so ago now, and the food was excellent."

Cons:

• "Although the cheesy garlic bread the pizza to be fair could have done with more cheese."
• "The pizza had not been pre-cut and there was also no cutlery so was tricky to try and eat."
• "The calamari that we started with was either burnt and crunchy, or soggy."
• "When it arrived it was just plain chicken in bechamel sauce."
• "My garlic prawn pizza came without garlic, and was borderline undercooked."
• "The dough balls came plain without any butter."
• "Burnt pasta dish served to the table had to be sent back."
• "Our pasta dish and pizza came out cold and the portion was very small."

Value for Money

Pros:

• "Great value for money, I would definitely recommend it for a child’s party."

Cons:

• "And all this, three dishes and two drinks, plus the overbearing atmosphere, cost £50…"
• "Terrible overpriced meal, would recommended eating out of a bin comparatively."
• "Paid £84 for 4; 3 pizzas, 1 cannelloni, 2 perroni’s, a coke and the (same) 2 disgusting starters."
• "There was a lot of red onion and some sparse spreading of cheese, but not much else for £16.95."

Management Response

Pros:

• "The manager was kind enough to offer a bit of flexibility on our booking."

Cons:

• "When we complained, the manager did come over but was very dismissive and not very apologetic."

Cleanliness and Safety

Pros:

• "Nice and clean with good Covid measures."

Cons:

• "All those disinfectant bottles and cloths hanging around and a grey bowl sitting on a table in the middle of the restaurant like somebody was doing the washing up is an eye ache."
• "Very dirty under the tables and our feet were sticking to the floor."

Overall Experience

Pros:

• "Good place to grab a quick dinner."
• "The meal overall was pleasant, despite the issues."

Cons:

• "Overall not a good experience."
• "I won't be returning to this branch again."