Sainsbury's Reviews Summary

Store Layout and Organization

Pros:

• "The largest and the most convenient store in the area! You can get almost everything here."
• "What not to like in Sainsbury's, neatly and conveniently arranged grocery, easy to find at a glance, ample quantity, wide choice, superb quality, always with affordable prices."
• "Recent refurbishment has made the store look great and easy to navigate."
• "The staff have always been helpful and friendly and I find it easy to get around."
• "Lovely store located 5 minutes from Victoria Station. Very clean store. Well organised."
• "Great supermarket size for the location. Has a fresh bakery section, hot food, sushi counter, fruit and vegetables."
• "Aisles seem more linearly organised and less of a maze."

Cons:

• "With the reorganization of the shelving that is being undertaken it is absolutely impossible to find anything in the shop."
• "This place just gets worse and worse - difficult to find product and somewhat clueless staff."
• "Being massive is good as well as bad. It is difficult to find things, and you need to walk around lots if you need to pick up several different type of things."
• "How scruffy and unattractive this once excellent store has since been allowed to become."
• "Used to be one of the best supermarkets in the country. It's now been revamped into a sorry shadow of its former self."
• "Over all a dreadful place that only exists because it's the only supermarket in Victoria."
• "The refurbishment, inclusion of Argos onsite, and trendy looking Market Style open stalls are a trade off for - smaller store space, less items and shelves with great big gaping gaps where items are right out of stock."

Customer Service

Pros:

• "What a joy Mary on the checkout is. I usually go to the self service but I've been to Mary's checkout twice now and we have a lovely chat."
• "Just needed a couple things, had to ask for assistance, the customer service was great and the gentleman who helped me went above and beyond to make sure I got what I needed."
• "I HAVE NEVER EXPERIENCED SUCH AN AMAZING LEVEL OF CUSTOMER SERVICE."
• "Well what i can say im visit this Sainsburys at Pimlico already for13 years im always happy costumer staf is Super friendly and wery helpful."
• "Very nice and helpful employees."
• "Great staff, very helpful, anything you guys and girls need, just ask and they'll do their best to help you."
• "Love this Sainsburys, staff are really friendly and go above and beyond to assist."

Cons:

• "Staff no helpful at all, any time you ask for something, they don’t know what are to talking about, or they don’t know where is or if they have."
• "The staff too look demoralised."
• "Some of the younger male staff are just so rude to customers."
• "One particularly grumpy blonde lady who was rude to me, she normally works in kiosk."
• "Most of the clerks I met were ignorant, mean, make error, never say sorry for their mistakes and wrong behaviors, and make discriminations."
• "The worker was rude and didn’t acknowledge her when it was her turn, proceeded to scan all her items without telling her the total price."
• "very poor service. The workers at self checkout just force you out the queue lying to you saying there is available check out machines to pay when in fact they are actually all occupied."

Product Quality and Selection

Pros:

• "Stocks almost everything you can think of."
• "Has all the departments like bakery section and hot food section, pizza station etc, has an Argos on site."
• "Excellent product variety."
• "Wonderfully stocked supermarket with a great selection of goods including fresh breads and pastries, fresh herbs, fruits and vegetables."
• "A large and well equipped supermarket serving the Victoria and Pimlico areas with a wonderful selection of products."
• "Better than the mini Sainsbury's you'll find dotted around the area, this compact store had a fuller range of goods, from produce to homeware."
• "The best supermarket in the area with the widest selection of food - I generally shop here for many items."

Cons:

• "The food is also unbelievably expensive."
• "There fruit and veg is of inferior quality, there produce is overpriced for what it is."
• "However the fresh food isn't the widest range and the emphasis seems to be more on prepared foods and alcohol."
• "Delivery man really nice. Food quality bad...take it advantage that i couldnt go out shopping...most of the fresh food expire next day like fish but have no option that keep it and freeze it as i cant go out for shopping...i complained many times about this and even i stop buying online but they dont care."
• "Antique looking store with miserable staff and a poor selection of goods."
• "Most of the vegetables shelves were empty as also many items."
• "Disappointing visit today many empty shelves.. Also items incorrectly priced."

Store Atmosphere and Convenience

Pros:

• "It's has an underground car park (big plus, especially when it's raining), a lot of stock."
• "The balance of price/quality is great and the atmosphere is welcoming and contemporary."
• "Big Sainsburys store in central. There is an underground car park which is very convenient."
• "A ATM is located at the entrance."
• "It feels like a 'local' shop for local people and there's something for you there."
• "Also one of the few Sainsbury's which don't feel cramped due to the lovely wide aisles."
• "This is the largest (in-town) and most attractive Sainsbury's I've ever been in."

Cons:

• "I'm here to only comment about the new arrangement of fruits and veggies. It is horribly narrow, and today people were basically queuing to get to different produce!"
• "Avoid this place after work hours since loads of people pop in to pick up food before going home so the queues tend to be manic."
• "The shelves were practically bare when we visited."
• "Where at 7am there's only one self checkout opened other than the tobacco kiosk with a queue of pensioners."
• "It's always a slow process at the checkouts."
• "Parking can be difficult in that area."
• "Only downside is that when it’s very busy during peak hours you could be waiting a long time to checkout."