Waitrose & Partners St Katharine Docks Reviews Summary

Store Environment

Pros:

• "A large range of fresh and exotic produce so my inspired palette can always find the ingredients I need."
• "The store has fresh produce, several healthy options for takeaway, a delicious bakery, and even a section with home goods."
• "Large enough to have a-bit of everything including bakery, kitchenware and a cheese counter too and has 'Sushi daily' always a plus for me."
• "The cafe section is bright and airy, I had a latte that was creamy and very well made with lots of foam."
• "One of the largest supermarkets in the area. Well stocked and well laid out."
• "Great supermarket. Just the right size."
• "This is a huge supermarket where you can find everything you might need and most of everything you might want."

Cons:

• "The one cubicle serves as a gents, a ladies, a disabled toilet & as a baby changing room. This would be OK if it wasn't so filthy."
• "I'm not sure why, but when you enter the store there is an unbelievably unpleasant stench (like Body Odour) that follows you around."
• "The shop is very grotty and needs a lot of work done."
• "Toilets are rotten and stink and very dirty."
• "The store has really deteriorated, I think it illegally occupies such a good place, I don’t go there… for a year already..it’s beyond my dignity."
• "The freezer are constantly out of order, the posters and signage is decadent, the walls are dirty."
• "There is tape all over the dirty floors trying to 'fix' the uneven tiles."

Customer Service

Pros:

• "Staff were really helpful."
• "Very nice and obliging staff but terribly managed. Large gaps on the shelves."
• "Lovely to see waitrose 'partners' Sue and Janet on checkout after a long time in lockdown."
• "Quick shout-out to the very helpful staff."
• "A big shout out to the security guy (called Joseph I think) - have never seen anyone loving his job so much!"
• "Very nice and helpful staffs. They always do they best when I couldn’t find something."
• "Ladies at the small tills are very friendly and helpful, notice that you come often and do great work."

Cons:

• "We were not allowed to both enter the store - we had to pick one as we were from the 'same household'."
• "It took a long time for me to see the manager (Ruyina) also wanted to brush of the incident saying that the till wasn't updated and she'd look into it."
• "The way spoke to customer absolutely ridiculous."
• "There's this blonde lady (she's around quite often and has this pony tail, looks angry all the time) who shouted at us."
• "Security guard followed me outside and stared at me as was getting on bike. He ws trying to intimidate me."
• "Some staff actively try to avoid the customers, it’s a comedy to watch."
• "Employees are not the best with customers - the most annoying habit is that will be in the middle of serving you (especially at the check out) and stop what they are doing do have a conversation with another employee."

Product Quality and Selection

Pros:

• "Friendly Staff, amazing selection of vegetarian and vegan products for a chain!"
• "They have a great selection of alcoholic beverages and fine wines to choose from."
• "The customer service is on a totally different level compared to the other chains."
• "You pay for what you get and on the whole the quality of fresh and frozen products is high."
• "Good fruit and veg, with ways of saving money."
• "If you're looking for specialist food items- this is the supermarket to go to."
• "Excellent, large Waitrose with some very good deli counters."

Cons:

• "awful store, empty shelves, long queues, team members that don't care or seem motivated."
• "Mistakes are continually being made at check out."
• "It is a Waitrose, so the quality is good, but the stock control is lousy."
• "The quality of the vegetable and food were not as good as before."
• "Don't buy sushi - could do with less vinegar."
• "Goes through phases of very poor stock management."
• "Frequently find empty shelves and basic items out of stock for no obvious reason other than incompetence."

Store Policies and Management

Pros:

• "If you turn up at the right time and have a good eye for deals / reduced, then you can get by okay."
• "I'm shocked by the amount of plastic which is used. 120£ basket amounted to 13 plastic bags."
• "I requested and requested compensation, she gave me a Waitrose good will which will be credited to my account in the next 1O DAYS."
• "There is free parking if you spend over £10."
• "Just plain old fashioned courtesy and politeness combined with excellent interpersonal skills."
• "Good store with friendly staff."
• "Customer parking is also available."

Cons:

• "I wasn't able to collect the order, because I was unwell."
• "Worst branch for online order ever! Ordered twice and none got delivered."
• "I do online shopping monthly, experienced at least 3 missed and mistaken items delivered."
• "They close the store 5 minutes before advertised closing time, and the Security guards seem to have a chip on his shoulders so arrogant."
• "Completely defies the point of collection making life easier. Please sort it out."
• "Seems Waitrose St.Katherine's Dock need to train their staff on the needs of disabled customers."
• "Special offers often not available due to failure to restock."