Address: Yorkshire, Forster Square Retail Park Park, Valley Rd, Bradford BD1 4RN, United Kingdom
Phone: +441917313300
Rating: 3.6
based on 114 reviews.
Customer Service
Pros:
"We came in to the Bradford branch to order our new sofa and couldn't fault Jamie for all the help he gave us."
"Just been into look for a new sofa and was greeted by a really friendly sales lady called Susan absolutely fabulous customer service."
"Great customer service from staff of scs bradford store."
"Definitely a very happy customer and recommend going to her each time u visit SCS Bradford !!:D"
"The man who did all this for us. Was Aziz, A very polite and friendly salesman. Who made the purchase so easy."
"Went to Bradford Foster Square Branch and spoke to Moh and Shak the manager, had a very fantastic service would highly recommend."
"Susan the sales rep was helpful, friendly and efficient."
Cons:
"Bradford branch is appalling. Went in a few times to see sofa but felt harassed every time."
"ScS Sofas Just tried to buy a new 3 & 2 Seater sofa in your Bradford branch... Shakil trys to re-sell the £350, 5 year insurance/warranty and leather spray - We refuse again and ask him to remove."
"Visited SCS in Bradford with a view to testing some sofas, and was immediately greeted by a pushy, pressure selling salesman."
"Very bad customer service in Bradford store. Totally rip off."
"These guys are insane, they promise you the weird but don’t deliver the service."
"Very poor customer service ordered items without confirming with me first then incorrect prices measuring service very poor and over measured with flooring by a lot meaning over paying also incorrect fitting price given by 100 pound also not replying to complaint emails"
"Walked around for 10 mins, no one came to help, no prices on anything."
Product Quality
Pros:
"Really pleased with the purchase now time to enjoy my cosy home!!!"
"Products are of a great quality."
"The furniture is really stylish and the salesman that I chatted to was so polite and answered and questions."
"Bought some fabric sofas from SCS Bradford, really good quality."
Cons:
"The suite differs from the model in the shop by a few details but is still different."
"And the material wasn't what I was told it would be my cats have marked it already."
"Sofas are poor quality and they're sending an assessor."
"I bought roman silver carpet from SCS. I was very disappointed that The quality of carpet is absolutely rubbish."
Pricing and Costs
Pros:
"I managed to find the sofa of my dreams called San Jose the price of this sofa blew me as I was looking at competitors and found this at a very good and reasonable price."
"Got a good insurance deal."
Cons:
"Just gone into Bradford store to place order for 2 2seeters hunters costing £200more in shop plus wanting it paid of in less than 2 years not happy you have just lost your customer also I will be phoning a friend to tell her not to bother fuming your advertising means nothing"
"Terrible customer service. Was told I could get a discount if I bought inside, went to book inside no discount available."
"very friendly when you buy afterwards when item been delivered few months later something goes wrong with item and paid full for 5years Guarantee they show true colours disgusting I've paid £2987 for my L shape corner sofas never buy anything pure rip off don't recommend any of my friends n family"
"What they don't tell is all the hidden extra costs. We were looking at a sofa advertised at £600 and when the salesman had finished his pitch the cost was over £800."
"Price you see is not price you pay - if you order an item... a delivery charge of approx £70 is added with no option to pick item up in store."
Delivery and Service
Pros:
"The staff were very helpful, we were told delivery would be about 12wks, we got a phone call to arrange delivery after about 4wks, which I think is really good,"
"Store manager arranged delivery as we needed the sofa bed delivering as soon as possible."
"Ziggy and Christian delivered the sofa and were fantastic. Cannot recommend them enough."
Cons:
"When the sofas arrived we wasn't notified until it was getting delivered the next day I had to cancel this twice as noone was going to be in."
"Very bad customer service. We placed an order. After they changed twice delivery date, whenever you need to ring in store it goes to their main call centre then they try to get hold of local store."
"Free fitting promised on carpets and was still charged £241.00, only told on day that I had to pay."
"Appalling service, happy to take my money for carpets, promised a delivery date, I had to ring to chase up delivery, only to be told my carpet was out of stock."
"We were promised a full weeks notice before delivery, we were given just 12 hours notice."
Staff and Sales Experience
Pros:
"First time here looking for my first couch didn't know what I was looking for until moh helped me with different styles ended up getting a sofa an a carpet all interest free credit thanks guys great service😊"
"The young man who served us was brilliant... Did us a great deal too."
"Recommend SCS for all your sofa requirements! Was shown around by a gentleman namely Amir, he was patient and professional and gave us honest advice."
"Excellent service Susan and asad were very helpful and patient nothing was too much trouble."
Cons:
"So angry and very upsetting."
"Worst service ever received in my life. No one knows what they r doing and not bothered at all once the order is placed. Never again to the store..i have advised my friends not to purchase from them."
"Awful experience! The Staff are crooks!"
"Awful. Do not use. Shocking service, poor communication, no one knows what they're doing."
"Don't buy through this company. Our sofa is almost 5 weeks late and still counting."
"Con of a company and conmen in bradford branch sweet talk you into getting finance taking deposit for carpet before its even measured."
"Disgrace got a phone call to tell me delivery week commencing 21st, dumped old sofa on strength of it, now just found out they meant next month, can't get refund f.......g small print, be different if it was finance, now nothing to sit on many thanks scs"