The Golden Hope Reviews Summary

Customer Service

Pros:

• "Your ability to handle various requests simultaneously showcased your exceptional multitasking skills and dedication to providing outstanding customer service."
• "Your genuine enthusiasm and passion for your job were evident in every interaction we had."
• "His warm welcome set the tone for an extraordinary dining experience."
• "I didn't catch his name but he was so hard working, professional and kind."
• "The staff were very friendly and polite."
• "Food lovely the young barmaid and young waiter was great very polite."
• "Samuel's attentive service elevated the evening, his recommendations proving culinary genius."

Cons:

• "The staff talk in the kitchen area while a queue wait to order. They generally lack management."
• "Very rude staff believe was a manager shoved my food in my face."
• "Been there three times. Staff are rude and take their own time."
• "The same lady a few weeks later literally walked away from me while keeping eye contact as I was asking her if my son toy airplane had been handed into lost and found."
• "Really rude servers the waitress serving us has got a terrible attitude and slammed my nieces bowl of ice cream in front of her."
• "Service is shocking, been to the pub on numerous occasions over the last month the bar staff never remember who is 'next'."
• "Ordered food with dessert to be served later waitress asked if we was ready for dessert at 2:55 waited 30 mins nothing spoke to manager apologised and said it’ll be there soon waited another 20 mins to complain only to be verbally abused by Angela and Lynn who is the manager."

Food Quality

Pros:

• "Great food! quick service and brilliant prices, can't really complain."
• "The burgers and fries were great."
• "The food's good, we ordered the large mixed grill."
• "One of my favourite pubs, I love the spicy chicken wings."
• "The traditional breakfast is always very nicely cooked, I swap the beans for an extra rasher of bacon and I'm happy, always seems just the right amount and can wash it down with a orange juice, what more could a person want!"
• "Been here many times and the food is always good."
• "The menu, a symphony of flavors, delighted each lad's taste buds."

Cons:

• "Had a standard breakfast arrived cold, sent it back."
• "Worst experience ever! Waited 20 minutes to receive our drinks order, the breakfast come out cold."
• "Ordered a mixed grill on the app with no option on how I wanted my steak cooked it came out well done!"
• "The mulled cider was luke warm at best (nearly cold) and the chips (£3.99) was actually a bowl of chips."
• "Food turned up cold so sent it back 10mins later came back just been microwaved."
• "Sirloin steak was poor, tough and grissley for both myself and my wife would not have this again."
• "Had a dismal salad lunchtime today, comprising of a few chunks of tasteless chicken and bacon with previously frozen and defrosted avocado which was rank."

Cleanliness

Pros:

• "Great place to stay! the room was nice and clean. Beds are comfortable."
• "We visited & stayed in one of their three rooms available. Clean, fresh looking & very modern."
• "We found the rooms spotless and the housekeeping throughout the stay ensured we had clean towels and rooms."
• "Stayed overnight for business. Immaculate room and I was well looked after."
• "Everything is clean and the interior design is up there with high-end pubs."
• "I was surprised by the bathroom which was huge!"
• "Really cool to keep the history of the building."

Cons:

• "The tables were sticky and still evidence of glass rings suggesting they are ineffectively cleaned."
• "Reassuringly busy on Saturday night, lots of chatter and laughter, familiar sticky tables."
• "Shocking service during a pandemic. Table wasn't wiped down."
• "Has been set out for social distancing but the table wasn't clean and received a mug with lipstick on."
• "The place is often dirty and plates never tidied from tables in walled off corner areas."
• "Table had food all over it and sticky drink marks when we got there."
• "For a newly built place the interior looks not too great."

Atmosphere

Pros:

• "Laughter echoed as stories flowed, creating an atmosphere of camaraderie."
• "Reassuringly busy on Saturday night, lots of chatter and laughter, familiar sticky tables."
• "It's a family favourite and we'll be going back just as soon as we can all do that safely."
• "The atmosphere like any pub on a Friday night was busy and loud but not so loud you couldn't have a conversation over the table."
• "Lovely pub, lot of the staff are teens-young adults so was really easy talking to them."
• "The building itself is a wonderful rabbit warren of rooms of various sizes with wonderfully interesting prints on the walls."
• "A lovely evening."

Cons:

• "THE MANAGER THREW AWAY MY AUTISTIC CHILDS IN THE NIGHT GARDEN DRINKS BOTTLE. YOU ARE DISGUSTING."
• "Disgusting behaviour by the manager by breaking into a disabled toilet that was being used by someone with Crohns disease."
• "The only bad point is that we can’t go there with the children at the weekend as it’s full of clientele with 'effing' language."
• "Awful used for a hen do booking."
• "Solely disappointed as I walked in and sat at table with my wife and child (13) and just as we were reading the menu and choosing our meals a waitress came up to our table and asked to leave 'at once'."
• "Place was lovely when it first opened but has gone downhill rapidly."
• "Not a fab experience overall if I am honest."

Value

Pros:

• "A reliable go to for a cheap snack and a drink at a decent price."
• "One of the best weatherspoons we've been to kid friendly nice choice of beers at good prices."
• "Stayed here last weekend 20th to 22nd feb, had a fantastic stay the staff and management were great and very helpful."
• "We stayed here for two nights in February and at £78 per night it was good value."
• "I could not believe how cheap the beer is here with Ruddles on tap for only £1.39 a pint."
• "Impressively cheap given everything going on in the world."
• "Cheap drink and plenty of choice are what keep me coming back."

Cons:

• "Very popular on a Thursday."
• "The only downside for me was that they only serve Pepsi which I think is foul."
• "Don't bother with the small meals unless you have already had your dinner."
• "The food is just about average, and pretty expensive."
• "Was a bit disappointed that breakfast not included in room price...room was modern and inviting with all amenities but whole place didn't have that welcoming feel."
• "Tried to use the App. Got no joy so went to the bar and was told it does not work."
• "Finally made the booking and arranged to go over and pay a deposit. Got there No one knew anything about it."

Service Efficiency

Pros:

• "Once we spoke to staff; anything we ordered was out within 5 minutes."
• "The staff were very efficient and were cleaning and tidying as they delivered the food and/or drink to your table."
• "Honestly, went for breakfast and the service was brilliant and the food was good."
• "Quick service even when the place is busy."
• "Typical Witherspoon, wide selection of beer and food served quickly with good attentive young staff."
• "The staff are very efficient and friendly."
• "All round great experience, any questions or queries I had were answered fast and without any hassle."