Halfords - Chadwell Heath Reviews Summary

Category: Auto parts store Romford

Address: High Road Chadwell Heath, Romford, RM6 4AU, United Kingdom

Rating: 4.0
based on 209 reviews.

Customer Service

Pros:

  • "The service I received from Enis was brilliant."
  • "Jack and his team of staff, specifically Denzol and Dinesh provided exceptional service."
  • "The young gentleman who served me a few days ago was the most polite, and welcoming person I have encountered in a long time."
  • "A very friendly, competent and knowledgeable female member of staff assisted m in finding the correct items."
  • "I was served by Natasha 'The Human Octopus!' at the Halford's, Chadwell Heath store today. Her multi-tasking skills are extraordinary."
  • "Every member of staff was very friendly and helpful including the guy who helped us tie the bike safely when taking home in the car."
  • "Had the pleasure of being served by Jimmy. He was informative and helpful."

Cons:

  • "Aggressive & poor service."
  • "The lady who I first asked said she didn't know about the pumps (I just needed to know where they were) and just walked off."
  • "The two times I've been here, very disappointed by the service from the bike area."
  • "Extremely unhelpful young staff member at the bike counter with poor customer service skills."
  • "Very poor customer service from the manager at this branch."
  • "Poor customer service, Arrogant and Unfriendly staff, who takes every opportunity they can to rip off money from customers!"
  • "Absolutely terrible customer service, lazy and rude staff & manager too, don't have a clue what they doing there."

Product Availability and Quality

Pros:

  • "Bicycles and various biking products are available at fantastic prices."
  • "Halfords Chadwell Heath is very well stocked and the information available regarding buying the correct product is fantastic."
  • "The bikes that they sell are great."
  • "Very good excellent service, friendly staff. Great range of products at fair prices."
  • "I bought dash cam online and wiring accessories kit from halfords and fit my self in my car very easy to install."
  • "Had a faulty lifetime guarantee battery. They exchanged it without any hassle."
  • "I got my new stereo fitted in my car. It's really amazing with all the required features."

Cons:

  • "Bought a bike and was told “it will be delivered to store, assembled and with us before 25/5/21. 11 days gone past and no news."
  • "Helpless HALFORDS, please do not provide or publish a service which you are unable to deliver."
  • "I reserved the Shimano SH56 online to collect in Chadwell Health store... but a sale women from counter gave me a item, and when I checked the item which something was missing."
  • "2 completely different products. I pre-ordered 2 x wipes and they are not what I had asked for."
  • "Horrible experience. Ordered a simple bike tube which cost £ 4 which was available online. received a call from the store telling me this was out of stock and had to be replaced to another tube but costing £ 7.00."
  • "Went there the other day reserved my bike paid 540 told me come back in a week they will have it built. I’ve came 4-5 different times the bike is still sitting there."
  • "I have booked a bike service in advance and was told I should leave the bike in the morning and will be able to collect it in the evening. 4 days and still no signs of service being completed."

Staff Efficiency and Professionalism

Pros:

  • "You couldn't fault the operative Dan (or Daniel) - even though they were very shortstaffed Dan was very pleasant, polite, efficient, very good at his job and professional."
  • "Car battery with fitting: Having had a poor experience at Romford gallows corner the Chadwell Heath team went above and beyond."
  • "I was going on a long trip and booked couple of free check ups for my car. I was late to the appointment but staff was really friendly and carried out all the required checks professionally and promptly."
  • "Halfords fitted a new battery on my car by two of the staff team members from their technical team in the Chadwell Heath store, and they done an excellent job with the fitting with excellent knowledge and great skills."
  • "A big thank you to the Halfords team. Cheers Guys, work and customer service was 5 star."
  • "Excellent service. I attended the store for a new car battery. Amrit was polite and helpful."
  • "Visited this store today in need of a new battery, not only was the staff inside helpful in helping me find my battery quick and easy, the installation was professional and thorough."

Cons:

  • "The kid on the desk was 100% sleep."
  • "Staff need more training for the system and customer services."
  • "They don’t care about someone’s safety."
  • "The guy who fitted my battery throw rubbish on the ground was rude and Unprofessional."
  • "I just find the customer service in the retail shops doesn't match the service centre ones... Nope just an attitude & body language that's screams 'I don't want to be here so I will put in the minimum amount of effort until the end of my shift'."
  • "Especially Micheal, who was very racist to me and skipper me in the queue to help out someone else."
  • "The customer service in this place is horrific, many employees try to scam you and charge you more than necessary."

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