Five Bridges Reviews Summary

Service

Pros:

• "The service was fast, polite and professional, seating us out the way offering us drinks."
• "Staff are always friendly but the lady who serves the meat is the best, always gives a fair amount of meat meaning that this carvery is the best value for money in the area, we regularly come on Sundays and enjoy it every time, keep up the good work!"
• "The person who served us was cheerful, welcoming and helpful."
• "We were served by Sonia who made us feel so welcome."
• "Our waitress was Sonia and she was fantastic. She was so pleasant and attentive. A true credit to the business."
• "Service was great, Teddy very helpful and patient when trying to choose between meals - service was quick, easy and no bother for him."
• "The staff were very helpful and professional, and food was very tasty and enjoyable."

Cons:

• "The food is good, but the place is understaffed. The staff are professional, friendly and work very hard, but they are over stretched leading to slow service."
• "Area manager was going to get back to me but never did."
• "Staff are friendly but once you have finished your main meal you will be ignored."
• "Service was very bad, we booked table and manager said we have to find table for ourself and ordering in the bar."
• "Waitress tutted a few times when taking our orders."
• "One waitress saw us and ignore us BIG LET DOWN TO TEAM."
• "Terrible service - been waiting an hour for first course and still haven't got it."

Food Quality

Pros:

• "The food was great and the atmosphere was lovely."
• "The food was served hot and plentiful."
• "Always Lovely carvery dinner and shandy with a lovely apple crumble desert."
• "The food was excellent and cooked exactly how everyone wanted."
• "Food was hot and good portion."
• "The food is nice. Just your usual pub food."
• "The quality of food was sublime, hot and tasty."

Cons:

• "The sausage and mash was inedible, the mash was watery and everything was swimming gravy."
• "They charged me £25 for 2 pie and chips. Disgusting! I don't recommend at all."
• "Portion size is not as it was either, i left feeling i needed to go next door to burger king."
• "The roast potatoes ruined the dinner. They were cardboard like, dry and nasty tasting."
• "Food came out barely warm, very disappointed."
• "Food awful, chicken dry as anything."
• "Food was horrible I ordered ribs but was so dry and no meat just bones."

Atmosphere & Cleanliness

Pros:

• "Nice clean tables well stocked with condiments etc."
• "Everything was cleaner, more friendly and efficient."
• "Very comfortable, nicely presented restaurant. Great facilities for children, with play area and food choices."
• "The restaurant was clean and tables were all wiped down after customers left and glasses etc cleared away instantly."
• "The place was clean and tidy."
• "Very clean and decorated nicely."
• "Importantly the rest rooms were spotless which is so important to me."

Cons:

• "Whilst eating our food in the garden we were constantly being attacked by flies and wasps."
• "I do not like eating food outside due to wasps and bees."
• "The section we went to had 6 tables, 4 of which had piles of crockery and waste from previous customers."
• "There was dog excrement in the garden and was covered in cigarette butts."
• "The place is very clean and tidy, until you go into the pub garden. Furniture very old and depressing."
• "While waiting we noticed how filthy the carpet looked."
• "Dirty floor and seats."

Value for Money

Pros:

• "The carvery was good value you can choose between a small medium or large plate."
• "Had a very nice carvery. Plenty of choice in meat and veg. Very suitable for families with children's indoor and outdoor playing facility's."
• "The rump steak I had was delicious and reasonably priced."
• "Prices were extremely reasonable."
• "Very good prices and value for money."
• "Absolutely lovely food. Great service from the staff. Great prices. Amazing carvery!"
• "Lovely pub, lovely staff, delicious food at reasonable prices, what is there not to like!!!"

Cons:

• "Overpriced and disappointing."
• "Menu is way to basic not enough choice ie no macaroni cheese or paninis and with us being in recession now the price of the food is well over priced for what is served never going to eat hear again absolutely disgusted."
• "Just short of £6 for what looked like a child’s scoop of ice cream in a tumbler is appalling."
• "No steaks available to order. Long wait and when starter's arrived after 30 minutes ribs were overcooked and burnt."
• "Would not recommend anyone to come here rated 2 stars because at least there’s parking right outside literally the only good thing about this place. Will not come back 😤."
• "I would not recommend Five Bridges intact ideally I wouldn't even give it 1 star!"
• "The carrots were black and shrivelled no spoon for the peas."