Damascena Moseley Reviews Summary

Ambience & Decor

Pros:

• "Damascena offers a cosy respite from the busy world."
• "Ambience and vibes are amazing you feel like your transported to another place."
• "Lovely atmosphere with intimate seating and decor to suit the relaxed mood."
• "The lighting and furniture is very authentic to the middle eastern style."
• "Such amazing vibes! And the food is so good."
• "Astoundingly awesome atmosphere."
• "The venue goes a long way back from the street and is divided up into little sections, it's very atmospheric."

Cons:

• "One horrible place to visit. Full of chaos, disorder and never go their again."
• "We sat outside. Toilets are there as well. So not really the best place to be."
• "The seating can feel a little cramped at times and the place can get a little busy."
• "They should probably remove the table right outside the toilet."
• "The outdoor area is small but nice to sit in in the summer months although smokers do tend to ruin the experience."
• "It was a bit tricky to get into with a pushchair."
• "The restaurant is smaller than some of the others in the chain and the restroom facilities could do with some improvement."

Service

Pros:

• "Organised a social here and the manager was so helpful in the booking process."
• "Very helpful staff who were very friendly and efficient."
• "Staff are always very friendly and helpful."
• "Staff were friendly and welcoming."
• "Our waitress (one with the curly hair) was so friendly and organised with such a big group."
• "The waiting staff are patient and courteous."
• "The staff are so lovely and welcoming even when it’s busy."

Cons:

• "We were ignored, no one came over to give us our bill."
• "Waited a long time for food, customer service was terrible non existent."
• "Simply terrible customer service. Damascena chose to partner with Deliveroo but when there's an issue with a delivery they just wash their hands of it."
• "Service was terrible."
• "Our experience was let down however by the people serving as they were nowhere to be seen."
• "Service is super slow, they will seat you and leave you and then they forget about you."
• "Very bad customer service. Food served after long delay."

Food Quality

Pros:

• "The food and coffee were really good."
• "Great food at cheap price."
• "The best cafe latte I've had in years!"
• "Food absolutely amazing."
• "The array of teas, coffee and Syrian/Lebanese food here is fabulous."
• "Fantastic food. I'm no expert on Mediterranean or Middle Eastern food but the pleasure around my table was a good sign that they were doing it right."
• "The food is amazing, everything tastes fresh."

Cons:

• "The tea unfortunately contained nothing. I asked a few times what the tea contained. I was told it had cinnamon, cardamom and saffron. The diffuser contained nothing and the tea looked like just coloured tea water made with a tea bag with no taste."
• "Myself and a friend went to Damascena for lunch- we ordered the chicken Arabia- almost every bite we took had a chunk of hard fat in it."
• "I ordered the beef shawarma which didn’t taste good at all since there was some sort of hummus which tasted off."
• "We ordered hot food and meat had a funny smell, which was unbearable."
• "The lamb shawarma was quite fatty and chewy and didn't taste fresh."
• "The food was not delicious at all and had to use my bare hands to eat it because they did not bother to give me a knife and fork."
• "The food was below average, I've experienced this a couple of times now chicken tastes and feels reheated and almost stale."

Pricing & Value

Pros:

• "Great staff and prices too."
• "Good size food portions."
• "There is a cheap car park across the road so that helps."
• "The prices are really good, a must try."
• "Very generous portions for a very reasonable price."
• "Really good value for money too."
• "The food is really delicious and great value for money."

Cons:

• "They will charge you: Service charge, VAT (no idea why)."
• "Restaurant is quite on the pricey side in my opinion."
• "Food is tasty but very expensive for what you get."
• "Make sure that you check your receipt because they automatically add a 15% service charge."
• "TBH I was initially gawping at the prices."
• "Charged £20 per person, not a full on meal either. Was quite disappointed overall this time."
• "3 small pastries and a salad for 11 quid is a bit ridiculous."