Caffè Concerto Birmingham Reviews Summary

Customer Service

Pros:

• "It was an amazing experience. Great customer service and nice coffee quality ❤️ We had a perfect single espresso and a lovely latte prepared by Giuseppe and a sweet revive with smile by Roberto."
• "The customer service was great the people were so kind and helpful."
• "Overall, I highly recommend this cafe/bar to anyone looking for a welcoming and comfortable spot to enjoy a delicious drink and some great company."
• "The staff could not do enough for us and replaced the entire order."
• "Been here numerous times and love the food, service and ambiance."
• "Friendly and smiling staff."
• "The service is quick, polite and efficient."

Cons:

• "The manager of this store on 7th Oct 2023 is terrible, rude and arrogant."
• "We stood at the counter waiting to get served whilst a lot of shouting was going on behind the counter."
• "Coffee was okay. But staff were rude and not friendly."
• "One of the staff was very angry about that and talked to us in very impolite way."
• "Staff look bored and won’t accommodate even the smallest request."
• "It was bad experience. The staff is very rude and abrupt."
• "Very disappointing visit today, decided to treat ourselves to a nice quality coffee and cake from a true Italian cafe - never again."

Food Quality

Pros:

• "Can’t fault the cakes. They’re moist and fluffy."
• "Tasty food looking over the balcony of the Birmingham main train station."
• "The scones were lovely, not dry at all, just a tad on the sweet side for me but otherwise delicious!"
• "We ate there black forest cake multiple times and it was delicious."
• "The sandwiches had a really good amount of filling and were super delicious."
• "The quality of the drinks and food is excellent."
• "I had a chocolate gateaux and my wife took the black forest gateaux. They were absolutely delicious!"

Cons:

• "For what you pay for it’s not worth it, definitely not the best of the experiences."
• "Today we bought a 6 person black forest cake as our birthday. It was terrible."
• "The Pistachio cake taste is very bitter, I think is not fresh."
• "The sandwiches were extremely dry and the scones were like rock cakes, never again."
• "The food was not fresh at all… It is quite cheap but it comes with food that was made days before."
• "The baguette was stale, the cake was sickly sweet and artificial."
• "The pastry on the tart shells was too soft for my liking, I would have preferred a nice robust short crust pastry."

Value for Money

Pros:

• "Lovely food. Good price."
• "Great service, lovely selection of baguettes and cakes and coffee only £1."
• "Really clean, great service, presentation of food and variety is so good!"
• "Reasonably priced."

Cons:

• "Over priced for mediocre cakes, wrong orders & awful service."
• "Food was good, not really worth the price though."
• "Did I just pay almost £9 for a cup of tea and an Americano?"
• "What a waste of £30."
• "Bad quality food that is overpriced."
• "What a JOKE. £4.35 for a cup of Tea."
• "Prices are decent but the quality of there cakes are decreasing day by day."

Ambiance & Cleanliness

Pros:

• "Lovely service, friendly and relaxed atmosphere."
• "Amazing atmosphere. We'll try to go back soon."
• "Everything very clean. Nice place to visit."
• "Lovely grand looking cafe in the perfect spot in town."
• "It's great to sit and enjoy the ambience."
• "Lovely and wide selection of cakes & desserts."
• "Lovely ambience."

Cons:

• "The only downside is the noise, being in the heart of a shopping mall contributed to that fact."
• "It was dreadfully hot there on warm days as the sun comes streaming in from the roof not their fault but perhaps the use of fans would be beneficial."
• "Hygiene- Sticky hand railings, light fixtures collecting dust and broom sticks seen at the bar."
• "The cakes were poorly presented, have written notes everywhere, dirty sugar/condiments station, wedding cake displays looked musty and rotten."